42 Solving Problems
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General Problems

A program stops responding

A program crashes repeatedly

HINT: Software usually
includes installation
instructions in its
documentation or on
aCD.

A program is designed for an earlier Windows operating system

END THE PROGRAM
1Press <Ctrl><Shift><Esc> simultaneously.
2Click Applications.
3Click the program that is no longer responding.
4Click End Task.
TURN THE COMPUTER OFF —If your computer locks up and you are unable
to get a response by pressing a key on your keyboard or moving your mouse, press
and hold the power button for at least 8 to 10 seconds until the computer turns
off. Then press the power button again to turn on the computer. You might lose
data if you are unable to perform an operating system shutdown.
CHECK THE SOFTWARE DOCUMENTATION —Many software
manufacturers maintain websites with information that may help you solve the
problem. Ensure that you properly installed and configured the program. If
necessary, uninstall and then reinstall the program.
RUN THE PROGRAM COMPATIBILITY WIZARD
Windows XP provides a Program Compatibility Wizard that configures a
program so it runs in an environment similar to non-Windows XP operating
system environments.
1Click the Start button, point to All Programs→ Accessories, and then click
Program Compatibility Wizard.
2In the welcome screen, click Next.
3Follow the instructions on the screen.