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HINT: Dell does not cover the scanner’s warranty. If you need technical assistance for your scanner, call the scanner’s manufacturer. See the scanner documentation for the correct phone number.
Scanner Problems
CH E C K T H E S C A N N E R D O C U M E N T A T I O N — See the scanner documentation for setup and troubleshooting information.
UN L O C K T H E S C A N N E R — Ensure that your scanner is unlocked if it has a locking tab or button.
RE S T A R T T H E C O M P U T E R A N D T R Y T H E S C A N N E R A G A I N
CH E C K T H E C A B L E C O N N E C T I O N S
•If your scanner has a power cable, ensure that the power cable is firmly connected to a working electrical outlet and that the scanner is turned on.
•Ensure that the scanner cable is firmly connected to the computer and to the scanner.
VE R I F Y T H A T T H E S C A N N E R I S R E C O G N I Z E D B Y MI C R O S O F T ® WI N D O W S ®
1 Click the Start button.
2 Click Control Panel.
3 Click Printers and Other Hardware.
4 Click Scanners and Cameras. If your scanner is listed, Windows recognizes the scanner.
RE I N S T A L L T H E S C A N N E R D R I V E R — See the scanner documentation for instructions.
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