Solving Problems 51
Printer Problems
HINT: Dell does not
cover the printer’s
warranty. If you need
technical assistance for
your printer, call the
printer’s manufacturer.
See the printer
documentation for the
correct phone number.
ELIMINATE INTERFERENCE Electrical appliances on the same circuit
oroperating near the computer can cause interference. Other causes of
interferencea re:
Power extension cables
Keyboard and mouse extension cables
Too many devices on a power strip
Multiple power strips connected to the same electrical outlet
CHECK THE PRINTER DOCUMENTATION See the printer documentation
for setup and troubleshooting information.
ENSURE THAT THE PRINTER IS TURNED ON See the printer
documentation for power button information.
VERIFY THE PRINTER CABLE CONNECTIONS
See the printer documentation for cable connection information.
Ensure that the printer cable is connected as described on page21.
Ensure that the printer cables are securely connected to the printer and the
computer.
TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is
working by testing it with another device, such as a lamp.
VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS®
1Click the Start button.
2Click Control Panel.
3Click Printers and Other Hardware.
4Click View installed printers or fax printers. If the printer is listed, right-click
the printer icon.
5Click Properties, and then select the Ports tab. For a parallel printer, ensure
that the Print to the following port(s): setting is LPT1 (Printer Port). For a
USB printer, ensure that the Print to the following port(s): setting is USB.
REINSTALL THE PRINTER DRIVER See page61.
CHECK FOR INTERRUPT REQUEST CONFLICTS See page64.