Solutions to common problems • BEFORE YOU CALL
Problem | Possible Causes | Solutions |
Oven portion of appliance does not operate. Gas cooktop burners operate.
Gas regulator | Be sure gas regulator valve is set to the ON position. See |
may have been moved to OFF | installation instructions. |
at installation. |
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Incorrect oven control | Be sure the oven control was set correctly for the requested |
setting. | feature. See Setting Oven Controls section and review |
| instructions for the desired cooking function in this manual or |
| see "Entire appliance does not operate" in this checklist. |
Entire appliance | Power supply to appliance |
does not operate. | disconnected or electrical |
| power outage. |
Be sure appliance power cord is plugged properly to electrical outlet. Check house circuit breaker; reset if needed. If the electric service to the house is out, call your local electric utility for service.
| Service wiring is incomplete. | Contact your dealer, installing agent or authorized service agent |
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Range is not level. | Floor is not level, weak or | If floor under range is sagging or sloping, contact a carpenter to |
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| unstable. | correct the problem. |
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| The cooktop or oven racks | To correct, place oven rack in center of oven. Place a bubble |
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| are not level. | level centered on the oven rack. Adjust by turning leveling legs |
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| at bottom of range until the oven rack rests level. |
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| Cabinet alignment may make | Be sure kitchen cabinets are square & have sufficient room for |
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| range appear not level. | appliance clearance. |
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Cannot move | Gas line is | Replace gas supply line with a flexible CSA International |
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appliance easily. |
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| approved metal appliance connector. |
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Appliance must be |
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Carpet interferes with range. | Provide sufficient space so appliance may be lifted over carpet. |
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accessible for |
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service. | Cabinets are built in too | Contact builder or installer to make appliance accessible. |
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| tightly to appliance sides. |
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Convect fan makes | The convect fan may turn ON | This is normal. On some cooking features the convect fan may |
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noise (some models). | or OFF automatically. | run until the feature is done or the oven door is opened. |
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Convect fan does not | The convect fan start time is | This is normal. The convect fan will take 6 minutes to begin |
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start immeadiately or | delayed. | rotating after starting any convect feature. |
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turns ON and OFF |
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Oven door is open. | The convect fan will turn OFF if the oven door is opened while |
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while cooking (some |
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| any convect feature is active. Close oven door. |
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models). |
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Convect fan turns on | For some models the convect | This is normal (if equipped). |
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with features that | fan may turn ON while |
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should run without a | preheating. |
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fan (some models). |
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Oven control displays "Prob ERR". The probe is not recognized by the oven control.
The probe is not fully inserted | Double check that the temp probe is fully inserted into probe |
into the probe receptacle. | receptacle. Use only the probe originally supplied with range. |
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If the error code persists, the | Remove the probe from receptacle and oven. The oven may |
probe may be damaged or | still be used normally without the probe. Call your authorized |
the probe cable has a short. | service agent for a replacement probe. |
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