Windows 98 fails to detect the scanner when you connect it for the first time (PC ONLY).
"Check if the scanner is connected with the USB cable to your computer and that the AC adapter is plugged in. It can always happen that a USB port is damaged, therefore try the other USB port of your computer.
"Check if the Device Manager finds the USB controller. To check if the USB controller is present in the Device Manager, click with the right mouse button on the icon My Computer and select Properties from the menu that pops up. Select the Device Manager tab from the System Properties dialog box.
$ If the USB controller (
) is present in the Device Manager, carry out the scanner installation procedure exactly as described in this manual.
$If the USB controller is not present in the Device Manager, carry out the following instructions:
1 Restart your computer.
2 Enable the USB controller in the BIOS settings.
Caution: Changing your computer’s BIOS settings is at your own risk! It should be done by system administrators and experienced users only. If you are not familiar with these tasks, ask your computer dealer to do this for you.
You typically do this by pressing a key combination during the startup of your PC. Consult your computer manual for more information.
3Exit and save the changes you made. Your computer is rebooted automatically.
"Check again if the Universal serial bus controller is present in the Device Manager.
$ If the Universal serial bus controller (
) is present in the Device Manager, carry out the scanner installation procedure exactly as described in this manual.
$ If the Universal serial bus controller is still not present in the Device Manager, carry out the following instructions:
1Click the Start button.
2Select Settings.
3Select Control Panel.
4
5Attentively follow the instructions that appear on your screen.
The Universal Serial Bus controller should now be present in the Device Manager. Carry out the scanner installation procedure exactly as described in this manual.
An OEM Windows 98 system was already installed when purchasing your computer (PC ONLY).
When you encounter problems during the installation procedure on a PC with a
Appendix A: Troubleshooting | 54 |