Canon FB620U manual Canon Technical Support, Mail support via Canon Computer Systems, Inc

Page 42

Canon Technical Support

Canon Computer Systems, Inc. offers a full range of technical support options* including:

24-hour, 7-day-a-week, toll-free automated support

 

for troubleshooting issues on most current products

(1-800-423-2366)

• Speak to a technician free of service charge

 

(currently Monday through Friday,

 

8:00 a.m.–10:00 p.m. EST and Saturday,

 

12:00 p.m.–6:00 p.m. EST, excluding holidays)

 

for products still under warranty**

(1-757-413-2848)

• Speak to a technician (currently $24.99 per call)

 

during holidays and days/hours not listed above

 

regarding urgent product questions or for

 

products no longer under warranty

(1-800-423-2366)

The same service is available for a charge of

 

$2.50 per minute, to a maximum or $25.00 per call

(1-900-246-1200)

E-mail support via Canon Computer Systems, Inc.

 

Web site

(www.ccsi.canon.com)

24-hour, toll-free Fax Retrieval System

(1-800-526-4345)

24-hour Bulletin Board Service

(1-757-420-2000)

*Support program specifics to change without notice. **Refer to individual product information for warranty details.

42

Image 42
Contents GuideGuide This page intentionally left blank How to Use the Product Guide Organization of the Product GuideConventions Used in this Guide DisclaimerTable of Contents Page Features of the CanoScan FB620U Compact FootprintPage Safety Precautions About LocationsAbout the Power Supply General Handling Precautions Page Setup and Use Uneven or stepped surfaces High-temperature environments Sunlight Components Guide Scanning UnitUSB Connector Placement and Connection Connecting to the Computer Scanner Connected to Another USB Device About the USB Interface Positioning the Documents Lift the document cover Place the documentPage How to Use the Start Button Smart Button and ScanGear Toolbox CSChanging the Start Button Functions Page Transporting the Scanner Lock Switch Position Appendices Troubleshooting Scanner Appears as an Unknown Device Not a Scanner Installation is unsuccessful Twain problem message is displayed WindowsUser’s Guide electonic manual Problems with the Scanner Scanner not identifiedProblems with Scanning Scanner will not scanScan quality is poor Glossy color photo will not scan clearlySlow scanning speed Stripes appear on scan of publicationWhitened edges on image scanned from thick book Can a Film Adapter Unit be used with this scanner?Care and Maintenance Outer Casing Major Specifications USBIndex Canon Technical Support Mail support via Canon Computer Systems, IncOE-018AA Canon INC