Canon FB620U manual Problems with the Scanner, Scanner not identified

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Problems with the Scanner

Scanner not identified

Cause 1:

Scanner not powered on when computer is started

Solution:

Plug in the AC adapter to an outlet

 

 

Cause 2:

USB interface cable is disconnected or loose

Solution:

Securely connect USB interface cable (See Quick Start Guide)

 

 

Cause 3:

Computer has not correctly recognized scanner

Solution:

Use the following procedures to have the computer recognize the scanner

 

1.

Click the Windows [Start] menu and select [Settings] and [Control Panel].

 

2.

Look for an icon labeled [Scanners and Cameras]. Double-click it.

 

3.

Confirm that "CanoScan FB620U" appears in the list of installed devices.

The computer will not detect the scanner correctly if the Scanners and Cameras icon is missing or the respective "CanoScan FB620U" item is missing from the list. If either is missing, you must restart the installation from the beginning. (See Quick Start Guide)

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Contents GuideGuide This page intentionally left blank How to Use the Product Guide Organization of the Product GuideConventions Used in this Guide DisclaimerTable of Contents Page Features of the CanoScan FB620U Compact FootprintPage Safety Precautions About LocationsAbout the Power Supply General Handling Precautions Page Setup and Use Uneven or stepped surfaces High-temperature environments Sunlight Components Guide Scanning UnitUSB Connector Placement and Connection Connecting to the Computer Scanner Connected to Another USB Device About the USB Interface Positioning the Documents Lift the document cover Place the documentPage How to Use the Start Button Smart Button and ScanGear Toolbox CSChanging the Start Button Functions Page Transporting the Scanner Lock Switch Position Appendices Troubleshooting Scanner Appears as an Unknown Device Not a Scanner Installation is unsuccessful Twain problem message is displayed WindowsUser’s Guide electonic manual Problems with the Scanner Scanner not identifiedProblems with Scanning Scanner will not scanScan quality is poor Glossy color photo will not scan clearlySlow scanning speed Stripes appear on scan of publicationWhitened edges on image scanned from thick book Can a Film Adapter Unit be used with this scanner?Care and Maintenance Outer Casing Major Specifications USBIndex Canon Technical Support Mail support via Canon Computer Systems, IncOE-018AA Canon INC