Compaq 1245 specifications Troubleshooting Without Diagnostics, Before Replacing Parts

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Maintenance & Service Guide

Presario 1200 Series

Model: 1245

Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal & Replacement Procedures Specifications Pin Assignments Battery Pack Operations

Troubleshooting Without Diagnostics

This section provides information about how to identify and correct some common hardware, memory, and software problems. It also explains several types of common messages that may be displayed on the screen. The following pages contain troubleshooting information on:

Audio	Memory
Battery/Battery gauge	PC Card
CD drive	Power
Diskette/Diskette drive	Printer
Display	Touch Pad
Hard drive	Keyboard/Numeric keypad
Hardware Installation

Since symptoms can be similar, carefully match the symptoms of the computer malfunction against the problem description in the Troubleshooting tables to avoid a misdiagnosis.

WARNING: To avoid a potential shock hazard during troubleshooting procedures, disconnect all power sources before removing the keyboard cover or the display bezel.

Before Replacing Parts

Verify that cables are connected properly to the suspected defective parts.

■Run Computer Setup after connecting external devices.

■Verify that all required device drivers are installed.

■Verify that all required changes have been made to the CONFIG.SYS file.

■Verify that all required changes have been made to the AUTOEXEC.BAT file.

■Verify that all printer drivers have been installed for each application.

Return to the Troubleshooting index page.

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Contents Maintenance & Service Guide Maintenance & Service Guide Preface SymbolsProduct Description CompaqBattery ES NiMH System Memory 32 MB Models & FeaturesDisplay 12 HPA Processor Hard Drive CD Drive 24× MAX ModemControls and Lights Front Panel ComponentsLeft Side Components Right Side Components Bottom of Unit Rear Connectors Power Management for Windows Power Management Settings Power Management PropertiesDisplay Properties Sleep Mode To Initiate To End Indicators Hibernation ModeRebooting After a Lockup Servicing Your Computer Full Off Mode Illustrated Parts Catalog System Unit Place cursor over each device to obtain its part numberPlace cursor over each device to obtain its part number BoardsDisplay Assembly Place cursor over each device to obtain its part number Mass Storage DevicesMiscellaneous Cables Kit Cables Power CordMiscellaneous Hardware and Plastics Kit Miscellaneous Hardware and Plastics KitMiscellaneous Parts Documentation and Software DescriptionSpare Part Number Serial Number Location Removal and Replacement ProceduresGenerating Static Electrostatic DischargeService Considerations Cables and Connectors Select the desired illustrationPlastic Parts ZIF Connectors Ribbon cable position for the 3.2-GB hard drive Ribbon cable position for the CD drive Ribbon cable position for the diskette drive Back to Cables and Connectors Preparing the Computer for Disassembly To remove the battery pack, complete the following steps Removing the Battery PackReplacement Procedures Removing the Palmrest Cover with Touch Pad Prepare the computer for disassemblyWhen replacing the palmrest cover, ensure Return to Removal Removing the Heatspreader Removing the Keyboard Removing the Processor To replace the processor complete the following steps Maintenance & Service Guide Removing the Hard Drive Presario 1200 Series Models Replacement Procedures Removing the CD Drive Maintenance & Service Guide To replace the CD drive, reverse the previous procedures Removing the Battery Charger Board Removing the Modem To replace the modem, reverse the previous procedures Removing the Display Panel Assembly Maintenance & Service Guide Maintenance & Service Guide Maintenance & Service Guide When removing the display panel assembly Return to Removal Removing the Upper CPU Cover Removing the Speaker Assembly Removing the Diskette Drive Fan Assembly System Board Dip Switch Settings Memory ModuleReplacement Procedures System Board Dip Switch Settings Memory Module Removing the Fan AssemblyTo replace the fan assembly, reverse the previous procedure Removing the System Board Remove three standoffs from the system board Maintenance & Service Guide Remove three screws from the system board To replace the system board, reverse the previous procedures Memory Module Removing the Memory ModuleReplacement Procedures Physical and Environmental SpecificationsSystem Interrupts System InterruptsHardware System Function System DMA System DMAHardware DMA System Function Address Hex System Function Shipping Configuration System I/O AddressSystem I/O Address System Memory Catalog System Memory CatalogDisplay Memory Expansion Battery Pack EnergyEnvironmental Requirements Diskette Drive Hard Drives Logical ConfigurationHard Drives Capacity Per Drive Formatted Seek TimesCD Drive 24× CD Drive DimensionsRotational Speed Typical Transfer RateConnector Pin Assignments Increasing Battery Pack Operating Time Battery Pack Operating TimeConditioning a Battery Pack Disposing of a Used Battery PackFollow the Preliminary Steps TroubleshootingRun Computer Checkup Preliminary StepsRunning Post Power-On Self Test PostProbable Cause Recommended ActionCompaq Diagnostics Perform Computer Checkup TestView System Information Inspect Shipping Preparation Contacting Compaq SupportRemove the Palmrest Cover with Touch Pad Clearing the Power-on PasswordSelect error codes by number or type Diagnostic Error CodesBefore Replacing Parts Troubleshooting Without DiagnosticsSolving Minor Problems Solving Power Problems Solving PC Card Problems