Compaq 1245 Compaq Diagnostics, Perform Computer Checkup Test, View System Information Inspect

Page 89

Maintenance & Service Guide

Presario 1200 Series

Model: 1245

Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal & Replacement Procedures Specifications Pin Assignments Battery Pack Operations

Compaq Diagnostics

Compaq Diagnostics is installed on the hard drive of the computer. Run the Diagnostics utilities when you want to view or test system information and if you have installed or connected devices. If you run Compaq Diagnostics from a diskette, ensure that it is version 10.11 or later.

The Diagnostics menu includes the following utilities:

■Perform Computer Checkup (TEST)

■View System Information (INSPECT)

■Prepare Computer for a Compaq Service Call (RemotePaq)

If you have a problem you cannot solve, run the Diagnostics utilities before you call for support. Run Computer Checkup and save the device list to a file and to print, or save the error log. Run the View System Information (INSPECT) utility and print or save that information. Have the files or the printed information available when you call for support.

Perform Computer Checkup (TEST)

Computer Checkup (TEST) determines whether the various computer components and devices are recognized by the system and are functioning properly. You can display, print, or save the information generated by Computer Checkup.

Follow these steps to run Computer Checkup:

1.Plug the computer into an external power source. (A low battery condition could interrupt the program.)

2.Turn on the external devices that you want to test. Connect the printer if you want to print a log of error messages.

3.Insert the Compaq Diagnostics diskette in drive A.

4.Turn on or restart the computer. The computer starts from drive A, and the Diagnostics Welcome screen appears.

5.Press Enter to continue. The Diagnostics menu appears.

6.Select Computer Checkup from the Diagnostics menu. A Test Option menu appears.

7.Select View the Device List from the Test Option menu. A list of the installed Compaq devices appears.

8.If the list of installed devices is correct, select OK. The Test Option menu appears.

NOTE: If the list is incorrect, ensure that any new devices are installed properly.

9.Select one of the following from the Test Option menu:

■Quick Check Diagnostics. Runs a quick, general test on each device with a minimal number of prompts. If errors occur, they display when the testing is complete. You cannot print or save the error messages.

■Automatic Diagnostics. Runs unattended, maximum testing of each device with minimal prompts. You can choose how many times to run the tests, to stop on errors, or to print or save a log of errors.

■Prompted Diagnostics. Allows maximum control over testing the devices. You can choose attended or unattended testing, decide to stop on errors, or choose to print or save a log of errors.

10.Follow the instructions on the screen as the devices are tested. When testing is complete, the Test Option menu appears.

11.Exit the Test Option menu.

12.Exit the Diagnostics menu.

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View System Information (INSPECT)

The View System Information (INSPECT) utility provides information about the computer and installed or connected devices. You can display, print, or save the information.

Follow these steps to run View System Information (INSPECT) from the Compaq Diagnostics diskette:

1.Turn on the external devices that you want to test. Connect the printer if you want to print the information.

2.Insert the Compaq Diagnostics diskette in drive A.

3.Turn on or restart the computer. The computer starts from drive A, and the Diagnostics Welcome screen appears.

4.Press Enter to continue. The Diagnostics menu appears.

5.Select View System Information (INSPECT) from the Diagnostics menu.

6.Select the item you want to view from the following list:

System

Memory

ROM

Audio

Keyboard

Operating system

System ports

System files

System storage

Windows files

Graphics

 

7.Follow the instructions on the screen to cycle through the screens, to return to the list and choose another item, or to print the information.

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or to Preliminary steps page.

or to the Troubleshooting index page.

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Contents Maintenance & Service Guide Maintenance & Service Guide Preface SymbolsProduct Description CompaqBattery ES NiMH System Memory 32 MB Models & FeaturesDisplay 12 HPA Processor Hard Drive CD Drive 24× MAX ModemControls and Lights Front Panel ComponentsLeft Side Components Right Side Components Bottom of Unit Rear Connectors Power Management for Windows Display Properties Power Management SettingsPower Management Properties Sleep Mode To Initiate To End Indicators Hibernation ModeRebooting After a Lockup Servicing Your Computer Full Off Mode Illustrated Parts Catalog System Unit Place cursor over each device to obtain its part numberPlace cursor over each device to obtain its part number BoardsDisplay Assembly Place cursor over each device to obtain its part number Mass Storage DevicesMiscellaneous Cables Kit Cables Power CordMiscellaneous Hardware and Plastics Kit Miscellaneous Hardware and Plastics KitMiscellaneous Parts Spare Part Number Documentation and SoftwareDescription Serial Number Location Removal and Replacement ProceduresGenerating Static Electrostatic DischargeService Considerations Plastic Parts Cables and ConnectorsSelect the desired illustration ZIF Connectors Ribbon cable position for the 3.2-GB hard drive Ribbon cable position for the CD drive Ribbon cable position for the diskette drive Back to Cables and Connectors Preparing the Computer for Disassembly To remove the battery pack, complete the following steps Removing the Battery PackReplacement Procedures Removing the Palmrest Cover with Touch Pad Prepare the computer for disassemblyWhen replacing the palmrest cover, ensure Return to Removal Removing the Heatspreader Removing the Keyboard Removing the Processor To replace the processor complete the following steps Maintenance & Service Guide Removing the Hard Drive Presario 1200 Series Models Replacement Procedures Removing the CD Drive Maintenance & Service Guide To replace the CD drive, reverse the previous procedures Removing the Battery Charger Board Removing the Modem To replace the modem, reverse the previous procedures Removing the Display Panel Assembly Maintenance & Service Guide Maintenance & Service Guide Maintenance & Service Guide When removing the display panel assembly Return to Removal Removing the Upper CPU Cover Removing the Speaker Assembly Removing the Diskette Drive Fan Assembly System Board Dip Switch Settings Memory ModuleReplacement Procedures System Board Dip Switch Settings Memory Module Removing the Fan AssemblyTo replace the fan assembly, reverse the previous procedure Removing the System Board Remove three standoffs from the system board Maintenance & Service Guide Remove three screws from the system board To replace the system board, reverse the previous procedures Memory Module Removing the Memory ModuleReplacement Procedures Physical and Environmental SpecificationsHardware System Function System InterruptsSystem Interrupts Hardware DMA System Function System DMASystem DMA System I/O Address Address Hex System Function Shipping ConfigurationSystem I/O Address System Memory Catalog System Memory CatalogDisplay Memory Expansion Environmental Requirements Battery PackEnergy Diskette Drive Hard Drives Logical ConfigurationHard Drives Capacity Per Drive Formatted Seek TimesCD Drive 24× CD Drive DimensionsRotational Speed Typical Transfer RateConnector Pin Assignments Increasing Battery Pack Operating Time Battery Pack Operating TimeConditioning a Battery Pack Disposing of a Used Battery PackFollow the Preliminary Steps TroubleshootingRun Computer Checkup Preliminary StepsRunning Post Power-On Self Test PostProbable Cause Recommended ActionView System Information Inspect Compaq DiagnosticsPerform Computer Checkup Test Shipping Preparation Contacting Compaq SupportRemove the Palmrest Cover with Touch Pad Clearing the Power-on PasswordSelect error codes by number or type Diagnostic Error CodesBefore Replacing Parts Troubleshooting Without DiagnosticsSolving Minor Problems Solving Power Problems Solving PC Card Problems
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