Schneider Electric iEM3100, iEM3300 Diagnostic codes, Support, DOCA0005EN-04, Diagnostic code1

TroubleshootingiEM3100 / iEM3200 / iEM3300 series user manual

Diagnostic codes

If the diagnostics code persists after following the instructions below, please contact Technical

Support.

Diagnostic code1	Description	Possible solution
–	LCD display is not visible.	Check and adjust LCD contrast.
–	Push buttons do not respond.	Restart the meter by powering off and powering on again.
101	Metering stops due to an EEPROM error.	Enter configuration mode and select Reset Config.
	Press OK to display total energy consumption.
102	Metering stops due to a lack of a calibration table.	Enter configuration mode and select Reset Config.
	Press OK to display total energy consumption.
	Metering continues.	Correct the frequency settings according to the nominal frequency of
201	Mismatch between frequency settings and frequency
		the power system.
	measurements.
202	Metering continues.	Correct the wiring settings according to wiring inputs.
	Mismatch between wiring settings and wiring inputs.
203	Metering continues.	Check the wire connections and correct the wiring settings if needed.
	Phase sequence reversed.
	Metering continues.
204	Total active energy is negative due to incorrect voltage and	Check the wire connections and correct the wiring settings if needed.
	current connections.
205	Metering continues.	Set the Date and Time.
	Date and Time have been reset due to a loss of power.
206	Metering continues.	Check the energy pulse output settings and correct if needed.
	Pulse is missing due to overload on energy pulse output.
207	Metering continues.	Restart the meter by powering off and powering on again then reset the
	Abnormal internal clock function.	date and time.

1 Not all diagnostic codes apply to all devices.

104 DOCA0005EN-04