Appendix A | Technical Support |
Ampro Computers, Inc. provides a number of methods for contacting Technical Support listed below in Table
•Ampro Virtual Technician – This is a comprehensive support center designed to meet all your technical needs. This service is free and available 24 hours a day through the Ampro web site at http://ampro.custhelp.com. This includes a searchable database of Frequently Asked Questions, which will help you with the common information requested by most customers. This is a good source of information to look at first for your technical solutions. However, you must register online if you wish to use the "Ask a Question" feature.
•Personal Assistance – You may also request personal assistance by creating a Virtual Technical account and then going to the "Ask a Question" feature. Requests can be submitted 24 hours a day, 7 days a week. You will receive immediate confirmation that your request has been entered. Once you have submitted your request, you must log in to go to the "My Stuff" area where you can check status, update your request, and access other features.
•Embedded Design Resource Center – This service is also free and available 24 hours a day at the Ampro web site at http://www.ampro.com. However, you must be registered before you can login to access this service.
The Embedded Design Resource Center was created as a resource for embedded system developers to share Ampro's knowledge, insight, and expertise gained from years of experience. This page contains links to White Papers, Specifications, and additional technical information.
Table
Method | Contact Information |
Virtual Technician | http://ampro.custhelp.com |
|
|
Web Site | http://www.ampro.com |
Standard Mail | Ampro Computers, Incorporated |
| 5215 Hellyer Avenue |
| San Jose, CA |
CoreModule 800 | QuickStart Guide | 21 |