Brother PJ-522 manual Troubleshooting, Overview

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Chapter 6 - Troubleshooting

Overview

If you have difficulty getting your printer to work properly, first check to make sure you have done the following tasks correctly (See Chapter 1, “Setting Up the Printer”).

•Installing the battery or connecting the printer to an AC outlet

•Connecting the printer to your computer

Make sure you have installed and selected the proper printer driver as explained in Chapter 2, “Using the Printer”.

Look through the troubleshooting tips in this chapter for help correcting the problem.

If none of these suggestions works:

-If you are in the U.S., call Brother Technical Support at 1-800-543-6144 (extension 1601) from 8 AM to 5:00 PM Mountain Time, Monday through Friday.

-If you are outside the U.S., contact your local reseller or any of the Authorized Service Centers.

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Contents User’s Guide Printer name Shorter name Model Name Part Number PJ3Contents Tips on Using Paper Safety Information Use Recommendations Ycle Page Page Page Page Page Setting Up the Printer Unpacking the PrinterConnecting to an AC Outlet Optional Connecting the printer to an AC power outletConnecting to a DC Supply Optional Connecting the printer to DC powerUsing the Operation Panel Main Switch FunctionsIndicator Lights Using the Printer Printing SolutionsDriver Installation CD InstallUn-Install Accessing Advanced Software SettingsManual Install Text ModeDensity Modes Ply ModeOperating System Considerations Form Feed ModesSelecting Media Cut Sheet PaperNon-Perforated Roll Paper Perforated Roll Paper Windows-Specific Operating System Features Windows Vista NotesWindows XP / 2000 Professional Notes Connecting to Your Computer Via USB CableVia Bluetooth Bluetooth Models Only Via Infrared IrDAPrinting Inserting a sheet of paperTurning the Printer OFF Making Prints Lighter or DarkerPocketJet Configuration Utility Installing the PocketJet 3 UtilityUsing the PocketJet 3 Configuration Utility Bluetooth Menu Menu Bar File MenuPage Page Configuration Options Dropdown Menu Selections Printer Paper SizePrint Density Form Feed Mode Auto-OnCR-LF Mode Auto-OffPre-Feed Page Form Length Bottom Margin Left Margin Right Margin Text Line SpacingDefault Font Default PitchExtended Characters Character Set Map Page Page Save Config CleanFactory Reset CloseInstalling the Battery Optional Pushing the battery connector into the terminalPage Removing the Battery Instructions for removing the batteryCharging the Battery Stopping the Charge ProcessTips on Using the Battery Tips on Using Paper Inserting PaperUse Brother Genuine Thermal paper Usage and Handling InstructionsClearing a Paper Jam MethodPage Cleaning the Print Head Maintaining the PrinterInserting the cleaning cloth Cleaning the Platen Roller Cleaning the platen roller Cleaning the Printer’s Exterior Page Indicator Lights Indicator Light TableReference Indicator Light Warnings Power indicator light does not light No Battery Found When Charging High Thermal Head Temperature Time-Out When ChargingLow Thermal Head Temperature Data Receive ErrorSelf-Test Feature Troubleshooting OverviewPaper is jammed in the printer Paper ProblemsPrinted Image Problems Printed image is out of alignmentAll pages have a white vertical line Image is compressed and stretched in many placesImage has light or white vertical lines All pages have a black vertical linePrint does not contain the proper characters Top margin is incorrectSide margins are incorrect Print contains random dotsGreen Data indicator remains lit but does not blink Pages Don’t PrintPages Are Partially Printed Technical Information Regulatory Page Page Page Page Radio & Television Interference United States FCC RegulationsCanadian Regulations Ordering Information ConsumablesUploadable Fonts Appendix I Character Set Tables