Paper Problems
The paper is jammed in the printer
See page 43, “Clearing a Paper Jam”.
Paper moves through the printer, but nothing appears on the paper
Make sure you are using Brother Genuine Thermal paper and that you are loading it properly with the print side away from you. See page 41, “Inserting Paper”. Also, check the Print Density setting using the “Accessing Advanced Software Features”, Chapter 2.
Paper does not move through the printer even though the motor is running
If the release cover has been left open, close it completely.
Use Brother Genuine Thermal paper only. Heavy paper may not feed through the printer.
If the release cover is closed and you are using Brother Genuine Thermal paper, the printer may have a damaged drive system. Call Technical Support at
Printed Image Problems
The printed image is out of alignment
Make sure you are using the Brother Genuine Thermal paper.
Make sure you are inserting the paper correctly. See page 41, “Inserting Paper”.
Check to see whether the platen roller is dirty. If it is, clean it. Follow the instructions for “Cleaning the Platen Roller”, page 47.
The print quality is poor, and the image is too light or dark
Raise or lower the density setting using the printer driver. See page 16, “Making Prints Lighter or Darker”.
Make sure you are using recommended Brother Genuine Thermal paper.
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