CHAPTER 7 TROUBLESHOOTING
Setting Up the Machine for DOS
Question
I cannot print from my application software.
The machine prints, but it prints incorrect information. Sometimes it prints a couple of characters and then ejects the page, etc.
The machine does not print when I press the Print Screen Key.
(Data lamp On)
The machine prints the first part of my document but does not print the last page.
(Data lamp On)
How can I change the User settings or default settings of the machine?
Recommendation
Check if the DOS application software interface settings match that of your machine: for example, if you are using a parallel printer cable, you would most likely set your DOS software printer port to
LPT1.
Check if the machine has any alarms active. Check if the appropriate printer is selected in your
application software.
This is an indication that your application machine emulation setting and the machines emulation do not match. Check in your application software which printer you have selected to make sure the machine is set up correctly. Remember the machine emulates three widely used printer selections: HP LaserJet IIP, Epson
Press the panel switch. The data has been sent to the machine but the machine did not receive the Page Eject command: print screens do not send this command.
This was a common problem with database software and spreadsheet software when not correctly set up. The data has been sent to the machine but the machine did not receive the Page Eject command. Press the panel switch to eject the page. Then check with your software supplier on how to add a Page Eject (or Form Feed) command to the end of your print job.
Use the remote printer console (RPC) program.