Brother QL-570 appendix Troubleshooting, Potential types of problems

Page 35

Troubleshooting

If the problems occur while using this machine, the following may help you to solve the problems.

Potential types of problems

Problem

Solution

 

 

• Is the USB cable loose?

 

 

Check that the USB cable is connected correctly.

 

• Is the DK Roll installed correctly?

 

 

If not, remove the DK Rolls and reinstall.

 

• The QL-570 does not

• Is there enough roll remaining?

 

print, or a printing error is

Check that there is enough roll remaining.

 

received.

• Is the DK Roll compartment cover open?

 

 

Check that the DK Roll compartment cover is closed.

 

• Is print error or transmission error occurred?

 

 

Turn off the Brother QL-570 and on again. If the problem is still occurred,

 

contact Brother Customer Service.

 

 

• Is the power cord plugged correctly?

 

• The power button does

Check that the power cord is plugged. If plugged correctly, try plugging it to

not light up.

another electrical outlet.

 

 

* If the power button still does not light up, contact Brother Customer Service.

• The printed label

• Is the print head or roller dirty?

 

contains streaks or poor

While the print head generally remains clean under normal use, lint or dirt from

quality characters, or the

the roller may become stuck on the printer head. If this occurs, clean the roller.

label is not fed correctly.

See Î"Roller maintenance" in page 33.

 

 

• Is the correct port chosen?

 

• A data transmission error

Check that the correct port is chosen from the “Print to the following port” list in

appears on the personal

the Printer Properties dialog box.

 

computer.

• Is the QL-570 in cooling mode (the LED lamp is flashing in orange)?

 

Wait until the LED lamp stops flashing and then try printing again.

• Labels are jammed in the

• Is there dirt or lint on the roller preventing it from rolling freely?

cutter or are not ejected

Use a Cleaning Sheet to clean the roller. For details, see Î"Roller

correctly after printing.

maintenance" in page 33.

 

• Layout style is not

• Is new label roll installed before activating the P-touch®Add-In (The P-touch®

updated when Add-in is

function is added to your standard Microsoft® toolbar)?

still activated and a new

Exit the P-touch®Add-In, load the 2nd label roll type, reactivate the P-touch®

label roll is installed.

Add-in, choose "Select Layout", and then verify the layout.

• The icon of P-touch®

• Is Microsoft® Outlook® started up?

 

Add-In is not displayed

• Is Microsoft® Word chosen for the editor usually used for Microsoft® Outlook®?

Due to limitation of the program, the Add-In of Microsoft® Word is unable to use

on Microsoft® Word.

with above settings. Quit Microsoft® Outlook®, and restart Microsoft® Word.

 

 

• Is the DK Roll installed properly?

Link lever

 

• Is the link lever removed? Set the

 

 

link lever properly.

 

• The DK Roll compartment

 

 

cover does not close.

 

 

• Link lever is removed.

• Set the link lever properly.

Introduction

Creating Labels

Appendix

35

Potential types of problems

Page 34 Page 35
Image 35
Page 34 Page 35
Contents Users Guide Contents Manual Structure Symbols Used in this GuideSetup & Operation Guide About This GuideFrom Label Creation to Printing Label Creation OverviewCreate and print the label Using P-touchEditorUsing an application from another publisher Windows only Using P-touchAddress Book Windows onlyChoose an option in the New/Open dialog Box and click Starting P-touchEditorLayout window Side bar Standard toolbarProperty pallet Snap mode appears „Snap ModeClick Help menu and choose P-touchEditor Help Express Mode Professional ModeStart P-touchEditor Help New/Open dialog, click Help-How ToSpecify the Printer item and click Printing the Help descriptionCreating Labels with Other Applications Registering and canceling the Add-In functionMicrosoft Word Creating labels using Microsoft WordOn the Microsoft Excel standard toolbar, click Creating labels using Microsoft ExcelMicrosoft Excel How to add text from Microsoft Excel to a Label List On the Microsoft Outlook standard toolbar, click Microsoft OutlookHow to add text from Microsoft Outlook to a Label List Starting the P-touchAddress Book How to Use the P-touchAddress BookContact list combo box Text toolbarLayout style selection view Layout work areaEnter data for each item When you finish entering the data, click to storeCreating a New Contact Click File-New Contact. Or, clickPrinting labels How to Use P-touchLibraryStarting up the P-touchLibrary Opening and editing dataClick Search Results Searching labelsDouble click the Applications and then P-touch Editor How to use the P-touchEditor for MacStarting the P-touchEditor Inspector Layout Window„Start from New/Open dialog Choose each item and click Setting the Printer DriverPrinting Directly from Other Applications Close the Printers window Choose Brother QL-570 Printing from Other ApplicationsFor Windows Uninstalling SoftwareUninstalling P-touchEditor Close the Programs and Features dialogChoose Brother QL-570, and click Delete this printer Uninstalling the Printer DriverFor Mac Click Delete Applications-P-touch Editor 5.0 folder LED Lamp Turn the Brother QL-570 off MaintenancePrint head maintenance Roller maintenanceLabel outlet maintenance Potential types of problems Troubleshooting
Top Page Image Contents