Allied Telesis AT-2972LX10/LC-901, AT-2916LX10/LC-901, AT-2916SX manual Troubleshooting Checklist

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Chapter 10: Troubleshooting

Troubleshooting Checklist

The following checklist provides recommended actions to take to resolve problems installing the Allied Telesis AT-29xx Series Gigabit Ethernet Network adapter or running it in your system.

Warning

Before opening the cabinet of your system for removing or inserting the adapter, please review all precautions outlined under “Reviewing Safety Precautions” on page 22.

ˆInspect all cables and connections. Verify that the cable connections between the adapter and the switch are attached properly. Make sure that the cable length and rating are compliant with the requirements listed in “Connecting the Network Cables” on page 29."

ˆCheck the adapter installation by reviewing Chapter 2, “Installing the Hardware” on page 21.

ˆMake sure that the adapter board is properly seated in a PCI slot. Check for specific hardware problems, such as obvious damage to board components or the PCI edge connector.

ˆCheck the configuration settings and change them if they are in conflict with another device.

ˆMake sure that your system is using the latest BIOS.

ˆTry inserting the adapter in another slot. If the new position works, the original slot in your system may be defective.

ˆReplace the failed adapter with one that is known to work properly. If the second adapter works in the slot where the first one failed, the original adapter is probably defective.

ˆInstall the adapter in another functioning system and run the tests again. If the adapter passed the tests in the new system, the original system may be defective.

ˆRemove all other adapters from the system and run the tests again. If the adapter passes the tests, the other adapters may be causing contention.

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Contents Installation Guide Page Electrical Safety and Emissions Standards Translated Safety Statements Contents Vlan ID Page Contents Figures Figures Preface Safety Symbols Used in this Document Symbol Meaning DescriptionWhere to Find Web-based Guides Management Software Updates Contacting Allied TelesisChapter Functional Description Contents of Your Shipment LEDs State DescriptionSoftware Driver Features AT-29xx Series Adapter Software DriversFailover Teaming Installing the Hardware Reviewing Safety Precautions Page Pre-Installation Checklist Installing a Network Adapter Card Removing the PC CoverInstalling the Hardware Make sure the card is securely seated. See Figure Installing the Hardware Connecting the Network Cables Port Type Connector Media Maximum DistanceWarranty Registration Chapter Installing the Driver Software Using the Driver InstallerClick Install from a list or specific location Advanced Click Include this location in the search Updating the Adapter Software Run Window Device Manager Window is shown in Figure Hardware Update Wizard Window Modifying Configuration Properties Click Install from a list or specified location AdvancedPage Uninstalling the Driver Software Page Chapter Selecting the Device Manager Selecting the Device Manager in Windows 2008 R2 and WindowsPage Selecting the Device Manager in Windows Vista Windows Vista Run WindowDevice Manager Window Installing Windows R2, Windows Vista, Driver Software Update Driver Software Ethernet Controller Window Click Browse my computer for driver softwareUpdate Driver Software Confirmation Window Open the Device Manager Page Setting Advanced Properties Opening Advanced Properties Page Setting Advanced Properties Ethernet@Wire- speed AT-2972/T2 only Flow ControlSetting Advanced Properties Interrupt Moderation Setting Advanced Properties Large Send Offload Property Setting Advanced Properties Page Receive Side Scaling Speed & Duplex Mode Checksum Offload Page Wake Up Capabilities Page Setting Advanced Properties Installing the Linux Driver Software Removing the tg3 Driver Installing the Linux Driver SoftwareBuilding a Driver from a TAR File Rmmod tg3 Network Installation Removing the Linux Driver from a TAR Installation ˆ autospeed Module Parametersˆ linespeed ˆ txflowcontrol ˆ fullduplexˆ rxflowcontrol ˆ autoflowcontrolˆ rxchecksum ˆ mtuˆ txchecksum ˆ scattergatherˆ rxcoalesceticks ˆ rxjumbodesccntˆ adaptivecoalesce ˆ txcoalesceticks ˆ enablewolˆ rxmaxcoalesceframes ˆ txmaxcoalesceframesˆ enabletso Installing the Linux Driver Software Installing the Novell NetWare Driver Software Driver Installation Pre-Installation Requirements NetWare OS Support Pack or Patch Files to be InstalledInstalling Novell NetWare Server 5.x or 6.0 Driver Software Select Save parameters and load driver to continuePage Configuration Parameters for B57.LAN driver Verifying or Modifying Adapter ParametersNODE= FRAME= Poll= Bind IPX B571E82 NET=FAFD3D25 Removing Drivers from Autoexec.ncf ExampleInstalling the Novell NetWare Driver Software Installing the NDIS2 Driver Software for MS-DOS Platforms Example Protocol.ini for IP Pre-Installation RequirementsChange DriverName=$ to DriverName=B57$ Example Protocol.ini for IPX Example Protocol.ini for NetBEUIChange netcard= to netcard=b57.dos Example SYSTEM.INICopy B57.dos to A\Net For IPXFor NetBEUI SET PATH=A\NET \NET\NET Start BasicUsing Keywords for the B57.dos Drivers Page Installing the PXE Boot Agent Overview Server Setup Windows Server 2003 Windows XPInstalling the PXE Boot Agent 106 Troubleshooting Hardware Diagnostics Checking Port LEDs on the Adapter Troubleshooting Checklist Verifying the Correct Drivers are Loaded Module Size Used byWindows Server Testing Network ConnectivityType ipconfig /all Command Window with ping displayed 114 Software Problems and Solutions Windows XP Image116 DOS Diagnostics Introduction DOS Prompt Commands Command DescriptionGroup B Diagnostic TestsGroup a Group CA3. Interrupt Test A1. Indirect Register TestA2. Control Register Test A5. PCI Cfg Register TestB4. Mbuf Sram Test B2. BD Sram TestB3. DMA Sram Test B5. Mbuf Sram via DMA TestC1. Eeprom Test Default DisabledB6. External Sram Test C2. CPU TestOffset Mask C3. DMA TestC4. MII Test C7. ROM Expansion Test C5. VPD TestC6. ASF Test D1. Mac Loopback TestD3. RJ45 Loopback Test Function Default DisabledD2. Phy Loopback Test D4. MII Miscellaneous TestError Messages Pass128 129 130 Environmental Specifications SpecificationsPhysical Specifications Appendix aPower Specifications Performance SpecificationsOperating Specifications Appendix a Specifications 134 Cleaning Fiber Optic Connectors Appendix BUsing a Cartridge-Type Cleaner Rubbing the Ferrule Tip on the Cleaning Surface137 Using a Swab Cleaning a Recessed Ferrule If desired, repeat step139 Appendix B Cleaning Fiber Optic Connectors 140
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AT-2916LX10/LC-901, AT-2972SX, AT-2972SX/2, AT-2972LX10/LC-901, AT-2916SX specifications

The Allied Telesis AT-2972T/2 is a highly capable 10/100 Mbps Fast Ethernet switch designed to provide reliable performance and advanced management features for small to medium-sized businesses. This switch is built on a robust technology platform, making it an ideal choice for organizations looking to enhance their network infrastructure while ensuring scalability and flexibility.

One of the main features of the AT-2972T/2 is its support for 24 ports, allowing for extensive connectivity in a compact footprint. This makes it suitable for environments where space is limited but connectivity demands are high. With auto-negotiation on all ports, the switch automatically detects the best speed and duplex mode, ensuring optimal performance and seamless integration into existing networks.

The AT-2972T/2 incorporates advanced Layer 2 switching capabilities, enabling efficient handling of data traffic. Its ability to support VLAN (Virtual Local Area Network) tagging allows for network segmentation, improving performance and security. This feature is particularly beneficial for organizations that require different departments or teams to maintain their network traffic separately.

Quality of Service (QoS) is another significant aspect of the AT-2972T/2. The switch provides multiple traffic prioritization levels, ensuring that critical applications receive the necessary bandwidth to function effectively. This is essential in maintaining the performance of real-time applications such as VoIP and video conferencing, which are increasingly crucial in today’s business environment.

The built-in diagnostics features of the AT-2972T/2 enhance its reliability and ease of management. With capabilities such as loop detection and port mirroring, network administrators can quickly troubleshoot issues and monitor traffic flow to ensure a stable network.

Power over Ethernet (PoE) support is available in some configurations of the AT-2972T/2, allowing the switch to deliver power to connected devices such as IP cameras and wireless access points. This capability simplifies installations and reduces the need for additional power sources, streamlining the deployment of network devices.

Furthermore, the switch is designed with energy efficiency in mind, adhering to environmental standards that help organizations reduce their carbon footprint while cutting energy costs.

In summary, the Allied Telesis AT-2972T/2 stands out as a versatile and robust Fast Ethernet switch, equipped with essential features like VLAN support, QoS, PoE, and advanced diagnostics. Its combination of performance, management capabilities, and energy efficiency makes it an excellent choice for businesses aiming to build a reliable and future-proof network infrastructure.