D-Link DCM-201 manual Contacting Technical Support, Link Technical Support over the Telephone 877

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Contacting Technical Support

You can find the most recent software and user documentation on the D-Link website.

D-Link provides free technical support for customers within the United States for the duration of the warranty period on this product.

U.S. customers can contact D-Link technical support through our web site, or by phone.

D-Link Technical Support over the Telephone: (877) 453-5465

24 hours a day, seven days a week.

D-Link Technical Support over the Internet:

http://support.dlink.com

When contacting technical support, please provide the following information:

nSerial number of the unit (Bottom of unit)

nModel number or product name

nSoftware type and version number

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Contents Link DCM-201 Contents Package Contents System Requirements for Configuration Before installing the modem Local Cable Network ServicePrepare Your Workspace for the Cable Modem Installation Serial Number S/N RF and ETH MACPrepare Your Workspace for the Cable Modem Installation Introduction Features Decide Which Installation Process to UseInstalling the Cable Modem Using the Ethernet Port Verify the TCP/IP Protocol Configuration To configure TCP/IP on your Windows XP and Windows 2000 PC To configure TCP/IP on your Windows NT 4.0 PC Configuring TCP/IP on a Macintosh ComputerTo configure TCP/IP on a Macintosh Troubleshooting the Ethernet Installation Connecting the Cable ModemProblem I cannot access my e-mail or Internet service Click Properties Page Installing the Cable Modem Using the USB Port Installing the Hardware Cable Modem and Power Adapter To install the hardwareInstalling the Software Drivers Installing the Software Drivers Windows XP OSInstalling the Software Drivers Windows XP OS Installing the Software Drivers Windows 2000 OS Installing the Software Drivers Windows 2000 OS Click Finish to continue Installing the Software Drivers Windows 2000 OS Installing the Software Drivers Windows Me OS Add New Hardware Wizard screen appears. Click Finish Installing the Software Drivers Windows Me OS Troubleshooting the USB Installation Troubleshooting the USB Installation Page Cable Modem Front and Rear Panels Front Panel LEDsCable PowerWhat the LED Activity Means StatusBack Panel Connectors PowerTechnical Specifications Link Technical Support over the Telephone 877 Contacting Technical SupportLink Technical Support over the Internet Warranty and Registration Page 01/21/2003