Motorola manual Contact Us Register the WU830G, Hardware Solutions

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Section 4:Troubleshooting

This section details possible solutions to common problems that may occur in using the WU830G.

Contact Us

If you are unable to locate a solution here, please access our website at www.motorola.com/broadband/consumers for the latest information. You can also reach us 7 days a week, 24 hours a day at 1-877-466-8646.

Register the WU830G

To register the WU830G, access the following website:

https://broadbandregistration.motorola.com

Hardware Solutions

My computer is experiencing difficulty connecting to the wireless network.

!Ensure that both your computer and wireless access point are powered on.

!Ensure that your wireless USB adapter is installed correctly and is active.

!Ensure that your wireless USB adapter and access point radio signals are enabled. Review your access point’s documentation for further instructions.

!Ensure that your wireless USB adapter for your computer and the wireless access point have the same security settings that will allow your computer to access the wireless network. Refer to the Configuration information of the documentation that came with your access point.

!Verify that the Access Control List (ACL) is not configured to block your computer. Refer to the Configuration information of the documentation that came with your access point.

WU830G

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Contents User Guide WU830G Wireless USB Adapter FCC Compliance Class B Digital Device Canada Industry Canada IC Contents Contents Overview Features OverviewBox Contents Overview SectionUnderstanding Your User Guide Simple Home Network Diagram Wireless Connections Feature Description USB Adapter Physical DescriptionFront of USB Adapter Back of USB Adapter Following illustration shows the back of the WU830GBefore You Begin Enterprise Business UsersInstallation Small Office/Home Office UsersSecurity Options Installation Section Network Authentication Data Encryption Option DescriptionSecurity Example Installing Your USB Adapter Device Configuration SetupConfiguration Configuration Understanding the Antenna IconsConfiguration Section Link Status Information Field or Button DescriptionAP MAC Connecting to an Available Wireless Network Column Description Heading Creating a Network Profile Ssid Configuration Configuring Security Settings Setting Security for a Wireless Network or a Profile Select the Authentication Select the Encryption StatusOpen Authentication Encryption Description StatusShared Authentication Encryption Status WPA-PSK Authentication Field DescriptionWPA Authentication Configuration PAP ChapMS Chap Name and Password for user Protocols are MD5 ChallengeEAP-GTC Removing a Network from the Profile List Viewing Product Information Removing the Wireless USB Adapter Configuration Hardware Solutions Contact Us Register the WU830GTroubleshooting Start button to ProgramsAccessoriesCommand PromptTroubleshooting Section Ascii Glossary BSSCPE DMZ Glossary SectionDhcp DNSEAP-PEAP DsssEAP-LEAP EAP-TLSESS FTPGUI Icmp HexadecimalHost IeeeLAN IsdnISP LeapMTU NATNIC PPP PcmciaPing PptpRadius ROMRTS Smtp UDP TCPTCP/IP USBWAP VPNWAN WEPWlan WPAWWW Mgbi