Motorola WU830G manual Troubleshooting, Start button to ProgramsAccessoriesCommand Prompt

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SECTION 4

TROUBLESHOOTING

 

 

!Ensure that your wireless USB adapter is within range of your access point or is not behind an obstruction; for example, metal structures will interfere with the signal, as will 2.4 GHz cordless phones, and microwaves.

!Ensure that your access point antenna is connected.

I would like to test if my Internet connection is live.

Use the ping command to test the connection. Before attempting, determine the IP Address of your USB adapter.

1Open a command prompt by clicking Start and Run.

2For Windows 98 and ME, in the Open field, type command and press Enter or OK.

For Windows 2000 and XP, type cmd. Or, navigate using your

Start button to Programs>Accessories>Command Prompt.

3In the Command window, type ipconfig.

! You should see an IP address for your adapter, for example:

Ethernet Adapter Local Area Connection:

Connection-specific DNS Suffix. . : Example.example.example.com.

IP Address. . . . . . . . . . . . : 192.168.10.10

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.10.1

4If using a router at home, in the Command window, type ping followed by the Router’s IP address and press Enter. For example, type ping 192.168.10.1

The router’s IP address is most likely the default gateway.

!If you receive a reply (the first word will be Reply…), then your computer is connected to the router. Proceed to Step 4.

!If you do NOT receive a reply, repeat steps 1 – 4 on a different computer to verify that the first computer is not the cause of the problem.

4-2

WU830G

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Contents User Guide WU830G Wireless USB Adapter FCC Compliance Class B Digital Device Canada Industry Canada IC Contents Contents Overview Overview FeaturesOverview Section Box ContentsUnderstanding Your User Guide Simple Home Network Diagram Wireless Connections USB Adapter Physical Description Feature DescriptionFront of USB Adapter Following illustration shows the back of the WU830G Back of USB AdapterEnterprise Business Users Before You BeginSmall Office/Home Office Users InstallationSecurity Options Network Authentication Data Encryption Option Description Installation SectionSecurity Example Device Configuration Setup Installing Your USB AdapterConfiguration Understanding the Antenna Icons ConfigurationConfiguration Section Field or Button Description Link Status InformationAP MAC Connecting to an Available Wireless Network Column Description Heading Creating a Network Profile Ssid Configuration Configuring Security Settings Select the Authentication Select the Encryption Status Setting Security for a Wireless Network or a ProfileEncryption Description Status Open AuthenticationShared Authentication Encryption Status Field Description WPA-PSK AuthenticationWPA Authentication Configuration Chap PAPMS Chap Protocols are MD5 Challenge Name and Password for userEAP-GTC Removing a Network from the Profile List Viewing Product Information Removing the Wireless USB Adapter Configuration Contact Us Register the WU830G Hardware SolutionsStart button to ProgramsAccessoriesCommand Prompt TroubleshootingTroubleshooting Section Ascii BSS GlossaryCPE DNS Glossary SectionDhcp DMZEAP-TLS DsssEAP-LEAP EAP-PEAPFTP ESSGUI Ieee HexadecimalHost IcmpLeap IsdnISP LANNAT MTUNIC Pptp PcmciaPing PPPROM RadiusRTS Smtp USB TCPTCP/IP UDPWEP VPNWAN WAPWPA WlanWWW Mgbi
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