Motorola SBV5220 manual Contact Us, Frequently Asked Questions

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Troubleshooting

Glossary License

Contact Us

If you need assistance while working with the Motorola VoIP cable modem, contact your cable provider. For more information about customer service, technical support, or warranty claims, see the Regulatory, Safety, Software License, and Warranty Information card provided with the Motorola VoIP cable modem.

For answers to typical questions, see “Frequently Asked Questions” on page 50.

For information about Motorola consumer cable products, education, and support, visit www.broadbandmotorola.com/consumers.

Frequently Asked Questions

QWhat is high-speed cable Internet access?

ACable Internet access uses cable television wires instead of telephone lines to connect to the Internet. It is extremely fast and affordable and does not tie up telephone lines for incoming or outgoing calls and faxes.

QWhat is voice over Internet Protocol (VoIP)?

AVoIP uses cable television wires instead of traditional telephone lines to provide voice and fax service.

QHow fast is a VoIP cable modem?

AA cable modem offers Internet access at speeds up to 100 times faster than a traditional phone modem. You can experience speeds of over 1,000 Kbps. Network conditions such as traffic volume and the speed of the sites you visit can affect download speeds.

QCan I still watch cable TV while using my VoIP cable modem?

AYes, your cable TV line can carry the TV signal while you send and receive information on the Internet.

QWhat are CableLabs® Certified, DOCSIS®, and Euro-DOCSIS?

ACableLabs Certified, DOCSIS, and Euro-DOCSIS are the industry standards for high-speed data distribution over cable television system networks. They are intended to ensure that all compliant VoIP cable modems interface with all compliant cable systems. Your Motorola SBV5220 VoIP cable modem is DOCSIS-, or Euro-DOCSIS certified.

QWhat is PacketCable?

APacketCableis an evolving set of interface specifications for delivering advanced, real-time multimedia services over cable; for example, VoIP, multimedia conferencing, and interactive gaming.

QIf I have a VoIP cable modem, can I still use my old 28.8 Kbps or 56 Kbps modem?

AYes! Although once you’ve experienced the speed of cable Internet access, you’ll never again want to wait for traditional dial-up services.

QI have more than one computer. Do I need more than one Motorola VoIP cable modem?

ANo, not if your computers are connected on a network. The Motorola VoIP cable modem supports current Internet connection sharing technologies to enable you to connect up to 31 computers to the Internet using a single VoIP cable modem.

SBV5220 VoIP Cable Modem User Guide

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Contents User Guide SBV5220 VoIP Cable Modem Safety and Regulatory Information Recycling your Motorola Equipment Caring for the Environment by RecyclingSafety Requirements for the SBV5220 Lithium-Ion Battery Canada Industry Canada IC Important VoIP Service InformationRegulatory Information FCC Compliance Class B Digital DeviceInternational Declaration of Conformity FCC Declaration of ConformityVii Contents Introduction Installation SBV5220 VoIP Cable Modem SBV5220 VoIP Telephone ServiceIntroduction Telephone Features Supported by the SBV5220 Key Light Flashing Top and Front PanelKey Description Rear PanelModem Before You BeginVoIP cable modem PrecautionsSigning Up for Service USB Connection Computer System RequirementsEthernet Card Battery Installation Battery InstallationCabling and Startup for a Single User Installation and ConfigurationComputer Setting Up a USB Driver Setting Up a USB Driver in Windows 98 Second Edition Introduction Installation Troubleshooting Glossary License Select The updated driver... and click Next Modem for information about obtaining warranty service Setting Up a USB Driver in Windows Introduction Installation Troubleshooting Glossary License Introduction Installation Troubleshooting Glossary License Setting Up a USB Driver in Windows Me Setting Up a USB Driver in Windows XP Configuring TCP/IP Introduction Installation Troubleshooting Glossary License Click Obtain an IP address automatically Configuring TCP/IP in Windows Introduction Installation Troubleshooting Glossary License Introduction Installation Troubleshooting Glossary License Configuring TCP/IP in Windows XP Introduction Installation Troubleshooting Glossary License Introduction Installation Troubleshooting Glossary License Introduction Installation Troubleshooting Glossary License Verifying the IP Address Verifying the IP Address in Windows 2000 or Windows XP Renewing Your IP Address Ethernet and USB Cabling for Multiple UsersEthernet Wall Mounting the SBV5220 Introduction Installation Troubleshooting Glossary License Wall Mounting Template Problem Possible Solutions TroubleshootingPower Front-Panel Lights and Error ConditionsIntroduction Installation Troubleshooting Glossary License Removing the USB Driver from Windows Click SettingsDouble-clickNetwork Adapters Removing the USB Driver from Windows XP Introduction Installation Troubleshooting Glossary License Double-clickNetwork adapters Installation Troubleshooting Glossary License Re-install the USB driver following one Contact Us Frequently Asked QuestionsWhat do I do if my Motorola VoIP cable modem stops working? Do I need to change my Internet service provider ISP?What type of technical support is available? Docsis GlossaryVoIP You may Software LicenseVisit our website at

SBV5220 specifications

The Motorola SBV5220 is a versatile and robust modem that has gained recognition for its performance and reliability in the realm of broadband connectivity. Designed primarily for use with cable internet services, this device is particularly well-suited for users who demand a stable and fast internet connection for streaming, gaming, and other data-intensive applications.

One of the standout features of the SBV5220 is its ability to deliver high-speed internet access through its DOCSIS 2.0 technology. This standard enables the modem to achieve data transfer rates that meet the needs of most home and small office users. With a downstream capacity of up to 38 Mbps and upstream speeds reaching 30 Mbps, the SBV5220 ensures that users can enjoy a seamless online experience, even when multiple devices are connected.

In addition to its impressive speed capabilities, the SBV5220 incorporates advanced security features that help protect users from potential threats. Its built-in firewall helps prevent unauthorized access to the network and keeps personal data secure. Moreover, the modem supports various encryption protocols, ensuring that the data transmitted over the internet remains confidential.

The Motorola SBV5220 also boasts an integrated voice service, making it a dual-function device that allows users to make VoIP calls directly through the modem. This feature is especially beneficial for those who prefer a single device for both internet and phone services, reducing the need for multiple gadgets and simplifying setup.

Installation of the SBV5220 is a breeze, thanks to its user-friendly design. The device is compatible with most major cable internet providers, allowing for easy activation and connection. Its sleek design and compact size make it an attractive and unobtrusive addition to any home or office setup.

Moreover, the Motorola SBV5220 is equipped with LEDs that provide real-time feedback on the device's status, such as power, internet connectivity, and voice service activity. This helps users quickly troubleshoot any connectivity issues that may arise.

Overall, the Motorola SBV5220 is a reliable and feature-rich modem that delivers strong performance for both internet browsing and VoIP calls. Its combination of high-speed capability, integrated voice features, and security measures makes it an excellent choice for consumers seeking a dependable solution for their broadband needs. With its innovative design and technology, the SBV5220 stands out as a solid investment for any user looking to enhance their internet experience.