Introduction | Before You Begin | Installation & Configuration |
Troubleshooting
FAQ Glossary License
Problem
Cannot send or receive data
Problems related to unsuccessful USB driver installation
Possible Solutions
Check the lights on the front panel. Note the first light from top to bottom that is off. This light indicates where the error occurred as described in
If all lights are off except the Standby light, the cable modem is in Standby mode. Press the Standby button to reconnect your Internet service.
If you have cable TV, check that your TV is working and the picture is clear. If you cannot receive your regular TV channels, your data service will not function.
Check the coaxial cable at the cable modem and wall outlet.
Check the IP address. Follow the steps in “Verifying the IP Address in Windows 95, Windows 98 SE, or Windows Me” on page 37 or “Verifying the IP Address in Windows 2000 or Windows XP” on page 38. Call your cable service provider if you need an IP address.
Check that the USB or Ethernet cable is properly connected to the cable modem and your computer.
Remove the USB driver. Follow the instructions in one of:
•“Removing the USB Driver from Windows 98 Second Edition or Windows Me” on page 45
•“Removing the USB Driver from Windows 2000” on page 47
•“Removing the USB Driver from Windows XP” on page 50
Then perform “Running the Motorola USB Driver Removal Utility” on page 55.
SB5100 Series Cable Modem User Guide | 43 |