Motorola SBV4200 manual Cannot send or receive data

Page 47

Introduction

Before You Begin

Installation & Configuration

Troubleshooting

FAQ Glossary License

Problem

Possible Solutions

Cannot send or receive data

Problems related to unsuccessful USB driver installation

Check the lights on the front panel. Note the first light from top to bottom that is off. This light indicates where the error occurred as described in “Front-Panel Lights and Error Conditions” on page 43.

If all lights are off except the Standby light, the VoIP cable modem is in Standby mode. Press the Standby button to reconnect your Internet service.

If you have cable TV, check that your TV is working and the picture is clear. If you cannot receive your regular TV channels, your data service will not function.

Check the coaxial cable at the VoIP cable modem and wall outlet. Hand-tighten if necessary.

Check the IP address. Follow the steps in “Verifying the IP Address in Windows 95, 98, or Me” on page 36 or “Verifying the IP Address in Windows 2000 or XP” on page 37. Call your cable service provider if you need an IP address.

Check that the USB or Ethernet cable is properly connected to the VoIP cable modem and your computer.

Remove the USB driver. Follow the instructions in one of:

“Removing the USB Driver from Windows 98 or Me” on page 44

“Removing the USB Driver from Windows 2000” on page 48

“Removing the USB Driver from Windows XP” on page 53

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42 SURFboard® SBV4200 VoIP Cable Modem User Guide

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Contents SURFboard SBV4200 VoIP Cable Modem User Guide Ii SURFboard SBV4200 VoIP Cable Modem User Guide Iii SURFboard SBV4200 VoIP Cable Modem User Guide Contents SURFboard SBV4200 VoIP Cable Modem User Guide Easier IntroductionKey Light Flashing Top and Front PanelKey Item Description Rear PanelBefore You Begin Precautions Internet MAC Telephone MAC Signing Up for ServiceEthernet Card Computer System RequirementsInstallation and Configuration Overview Step Cabling and Startup for a Single UserCabling and Startup for a Single User Setting Up a USB Driver Setting Up a USB Driver in Windows Setting Up a USB Driver in Windows Select The updated driver... and click Next Setting Up a USB Driver in Windows Setting Up a USB Driver in Windows Setting Up a USB Driver in Windows Setting Up a USB Driver in Windows Setting Up a USB Driver in Windows Setting Up a USB Driver in Windows Me Setting Up a USB Driver in Windows XP Configuring TCP/IP Configuring TCP/IP in Windows 95, 98, or Me Configuring TCP/IP in Windows 95, 98, or Me Click Obtain an IP address automatically Configuring TCP/IP in Windows Configuring TCP/IP in Windows Configuring TCP/IP in Windows Configuring TCP/IP in Windows Configuring TCP/IP in Windows XP Configuring TCP/IP in Windows XP Configuring TCP/IP in Windows XP Configuring TCP/IP in Windows XP Configuring TCP/IP in Windows XP Configuring TCP/IP in Windows XP Verifying the IP Address in Windows 95, 98, or Me Verifying the IP Address in Windows 2000 or XP Verifying the IP Address in Windows 2000 or XP Ethernet and USB Cabling for Multiple UsersCabling for Multiple Users EthernetProblem Possible Solutions TroubleshootingCannot send or receive data Front-Panel Lights and Error Conditions Click the Motorola SurfBoard USB Cable Modem Removing the USB Driver from Windows 98 or MeRemoving the USB Driver from Windows 98 or Me FAQ Glossary License FAQ Glossary License Removing the USB Driver from Windows Click SettingsRemoving the USB Driver from Windows FAQ Glossary License FAQ Glossary License Click Remove Driver Removing the USB Driver from Windows XP Removing the USB Driver from Windows XP FAQ Glossary License FAQ Glossary License FAQ Glossary License FAQ Glossary License Click Remove Driver Contact Us Can I still watch cable TV while using my VoIP cable modem? Frequently Asked QuestionsWhat is high-speed cable Internet access? What is Voice over Internet Protocol VoIP?What are CableLabs Certified, Docsis and Euro-DOCSIS? What is PacketCable?Do I need to change my Internet service provider ISP? What do I do if my SURFboard VoIP cable modem stops working? What type of technical support is available?Coaxial cable GlossaryPstn SURFboard Cable Modems Software LicenseGovernment Restricted Rights Mgbi
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