3Com 3CR990SVR95 Returning Products for Repair, Country Region, Latin America, North America

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Returning Products for Repair

175

Country (Region)

Telephone Number

Europe, South Africa, and Middle East

From the following countries, you may use the toll-free numbers:

Austria	0800 297468
Belgium	0800 71429
Denmark	800 17309
Finland	0800 113153
France	0800 917959
Germany	0800 1821502
Hungary	00800 12813
Ireland	1800 553117
Israel	1800 9453794
Italy	1678 79489
Netherlands	0800 0227788
Norway	800 11376
Poland	00800 3111206
Portugal	0800 831416
South Africa	0800 995014
Spain	900 983125
Sweden	020 795482
Switzerland	0800 55 3072
U.K.	0800 966197

Latin America	AT&T +800 666 5065
Argentina	AT&T +800 666 5065
Brazil	0800 13 3266
Chile	1230 020 0645
Colombia	98012 2127
Mexico	01 800 CARE (01 800 2273)
Peru	AT&T +800 666 5065
Puerto Rico	800 666 5065
Venezuela	AT&T +800 666 5065

North America	1-800-527-8677

Returning Products for Repair

Before you send a product directly to 3Com for repair, you must ﬁrst obtain an authorization number. Products sent to 3Com without authorization numbers will be returned to the sender unopened, at the sender’s expense.

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Contents Part No -1742-001 Published May 3Com Corporation 5400 Bayfront Plaza Santa Clara, California Contents Installing and Connecting the NIC Installing Dynamicaccess Software in Windows Installing Netware Client and Server Drivers Configuring the NIC Troubleshooting the NIC Ethercd Content and Navigation Technical Support NIC/Description Model Number About this GuideIcon Description ConventionsConvention Description Product Name/Description Model Number OverviewData Encryption Onboard 3XP ProcessorLAN Encryption Software for Windows 95/98 High Encryption Pack for Windows 3CR990 NIC Features3XP Processor Advanced Server Features Self-Healing Drivers Load BalancingFailover Primary failure VLANsTrafﬁc Prioritization Remote Wake-Up Requirements Server Features Using Other NICsRemote Wake-Up Windows NT and Windows 2000-Planning the Conﬁguration onRemote Wake-Up and Multiple NIC Installations Integrated Boot ROM with Managed PC Boot Agent MBARemote Wake-Up Cable Desktop Management Interface DMI Remote System Alerts Hot Plug NIC InstallationDhcp Server Prevention Ofﬂine Diagnostics DynamicAccess LAN AgentWindows 2000 Ofﬂoad Features Safety Precautions Installation OverviewRAM Installation RequirementsUpdating the Network Driver and NIC Software Installing From DisketteInstalling Multiple NICs Upgrading Windows 95 to WindowsCreating Installation Diskettes Making a DOS-Bootable DisketteProduct Registration Follow the prompts as they appear Preparing the NIC and the ComputerDecide whether you want to use Remote Wake-Up Network Envi Cable Required Maximum Ronment Cable Length Make sure that cable requirements are metInstalling and Connecting the NIC Carefully insert the NIC in the empty PCI slot, as shown Replace the computer cover and plug in the power cordConnecting the cable to the NIC backplate Connecting the Remote Wake-Up CableReplace the PC cover and plug in the power cord Installing Software Software Installation Requirements Installing NIC Drivers WindowsGetting Help Installing the Network Driver Using the EtherCDWindows Click Next Windows NTClick Finish Click Close Click AddClick Yes to restart the PC Turn the PC power onClick Yes to restart your computer You must restart your computer to complete the installationNew Hardware Found Do one of the following Update Device Driver WizardClick Yes Enter the path to the CD-ROM drive, and then click OK Right-click the My Computer icon, and then click Properties Verifying Successful InstallationSelect the Resources tab Windows 95 and WindowsInstalling the 3Com NIC Diagnostics Program Restart Windows Starting the 3Com NIC Diagnostics ProgramDouble-click the 3Com NIC Diagnostics icon Updating the Network Driver and NIC SoftwareWindows 2000, Windows 98, and Windows Installing Multiple NICsSelect the Adapters tab Click Add Repeat the process for each additional NIC to be installedInsert the EtherCD Close the Network screen Client PC Requirements Installing the DynamicAccess LAN Agent for a Client NICInstalling the LAN Agent Conﬁguring the DynamicAccess LAN Agent Verifying Successful InstallationRestart the PC Removing the DynamicAccess LAN Agent Installing DynamicAccess Software for a Server NICStart Windows Insert the EtherCD in the CD-ROM drive Installing DynamicAccess Software for a Server NIC Planning the Conﬁguration Conﬁguring Groups and VLANs for a Server NICConﬁguring Groups and VLANs for a Server NIC Number of VLANs Windows Working With Server FeaturesWindows NT To disable all load balancing-Clear Double-click the DynamicAccess SW Server iconCreating a Group Click Add NIC Adding NICs to a GroupSpecifying a Dedicated IP Address Click the Load Balance/RSL tab Load Balance/RSL windowCreating a Vlan Changing an IP AddressSaving the Conﬁguration Specifying Trafﬁc PrioritiesClick the appropriate tab Click the Load Balance/RSL tab Disabling Load Balancing for a GroupChanging the Primary NIC Removing a NIC from a GroupSpecifying Failover from Gigabit to 10/100 PCI Deleting or Editing a VlanDisplaying NIC Properties Displaying Group PropertiesAdd 3Com server NICs to the group Troubleshooting a Load Balancing ConﬁgurationDisable load balancing for the group Symptom TipIdentifying Windows 2000 Miniport and LAN Connections Changing Windows 2000 Property SettingsUsing Windows 2000 Ofﬂoad Features Enabling Ofﬂoads Click Conﬁgure Value Offload Function EnabledConﬁguring Ofﬂoads for a Group of Different NICs Installing DynamicAccess LAN Encryption SoftwareSoftware Requirements Minimum Installation RequirementsInstalling LAN Encryption Software on Windows Hardware RequirementsClick NIC Software Click Yes to continue Enter your network password when prompted With the Winsock2 Setup screen displayed, click OK Click OKClick Yes Click OK Insert the Windows 95 CD-ROM and click OK Installing LAN Encryption Software on Windows Click Yes to continue Installing Dynamicaccess Software in Windows Adding the Entrust File Viewing the Administrator’s Guide Online Starting DynamicAccess LAN Encryption SoftwareUninstalling LAN Encryption Software Page Using the Latest Support Packs Installing and Conﬁguring the NetWare Server DriverNetWare Version Required Support Pack Latest patch files NetWare Version Required Support Pack Obtaining NetWare Loadable ModulesNetWare Server NLM Name Slot Numbers for Multiple NICs Server Software Installation RequirementsBefore installing NICs After installing two NICs Netware Packet Receive BuffersObtaining Slot Numbers Installing the NetWare 3.12 Server DriverSave and exit the ﬁle, and then reboot the server Type the name of the NIC and press Enter Press EnterPress Insert again Select 3C99x, and then press EnterPress Esc to Exit Press Enter to save the changesSelect Reinitialize System Press Enter to select the driver Loading the 3Com EtherCDLoading the Driver Specifying the Slot NumberLoad 3C99X.LAN slot=slot1 NAME=name1 FRAME=frametype1 Installing Multiple Server NICsFrom the Conﬁguration Options screen select Product options Installing Server FeaturesBoot the NetWare server with the -na option Verifying the PCI Slot NumberConﬁguring Groups Enter this commandMake the following changes to the AUTOEXEC.NCF ﬁle Save the AUTOEXEC.NCF ﬁle and return to the server prompt At the system prompt, enter load monitor Verifying the Installation and ConﬁgurationSelect a driver to view its associated statistics Log in or map to the server Changing NetWare Driver Conﬁguration ParametersParameter Range of Values Description Maintaining Groups Reboot the server Install the new secondary NICAdding a Secondary NIC to a Group Adding a Group Install the NICs107 Group Server Feature CommandsDisplay status Help Link timeoutProbe interval Send timeout Receive timeoutRetry count Ungroup Wait timeoutTroubleshooting a Group Conﬁguration Option Description Settings Default NIC SettingsAuto Select ALL Method Description Requirements Conﬁguration MethodsUsing the 3Com NIC Diagnostics Program Changing General NIC Conﬁguration SettingsMethod Description Click OK to save the changes and exit the program Using the 3Com DOS Conﬁguration ProgramEnter the following at the DOS prompt d\3c99xcfg.exe Enabling or Disabling the Boot ROM Setting Conﬁguring the Managed PC Boot Agent MBABooting From the Network Reboot the PC BBS BIOS-Compatible PCsMake sure that the NIC boot ROM setting is Enabled Set the MBA manually as the ﬁrst boot deviceChange the MBA default boot setting from Local to Network Non-BBS BIOS-Compatible PCsDisabling the 3Com Logo Encryption Description Type Level Configuring IP SecurityDeﬁning the Console Creating a Security PolicySelect IP Security Policy Management, and then click Add Creating the PolicyClick Next and then Finish Select a Speciﬁc IP Address in the pull-down list Creating a FilterEnter destination IP address, and then click Next Binding the Filter Action Accept the default, and then click NextBinding the Filter Creating the Filter ActionDisabling Encryption Enabling EncryptionState Meaning Interpreting the LEDsLNK Viewing the NIC LEDs in the Diagnostics ProgramAccessing Release Notes and Frequently Asked Questions Accessing 3Com Support DatabasesAccessing the 3Com Knowledgebase Accessing the 3Com NIC Help SystemProblems/Error Messages Troubleshooting the NIC InstallationCleaning Up a Failed Installation Click Proceed Click OK Troubleshooting the Network ConnectionTip Description Check the Remote Wake-Up cable connection Troubleshooting Remote Wake-UpMake sure that you are using the latest driver for the NIC Check the computer BiosConnect a straight-through cable from the PC to the hub Troubleshooting a Network ConnectionCabling Pinouts Troubleshooting HubsExit the Device Manager and shut down Windows Removing the Network DriverClick the Device Manager tab From the Start menu, select Settings/Control Panel Removing DynamicAccess Server FeaturesNetWare Enter this command at the promptPage Running NIC Diagnostics Running the NIC Diagnostics Tests Running the 3Com DOS Diagnostics ProgramReboot the computer using a DOS-bootablediskette Tab Description Running the Network TestRunning the NIC Test Viewing the NIC LEDs in the Diagnostics ProgramClick the Statistics tab. The Statistics screen appears Viewing Network StatisticsEnabling the Icon Using the 3Com Icon in the Windows System TrayDisplaying Network Statistics Click Proceed, and then follow the prompts on the screen Removing the 3Com NIC Diagnostics ProgramPage Obtaining Drivers Page 3CR990 NIC Speciﬁcations SpecificationsTwisted-Pair Cable Cabling RequirementsCategory Use 10BASE-T Operation100BASE-TX Operation RJ-45 Connector Pin AssignmentsPause Frames Flow ControlLink Negotiation Page About the 3Com DMI Agent 3C OM DMI a GentSystem Requirements Network Management Requirements Installing the 3Com DMI AgentFollow the prompts on the screen Restart the PC when prompted LinksDescription EtherCD NavigationSubdirectory Description Root SubdirectoriesAuto Insert Text FilesFile Name File Description 165Page NetWare Fresh Installation Windows Fresh InstallationRequirements Driver Summary screen, select 3C990.LAN and press Enter Installation InstructionsWhen the installation is ﬁnished, edit the STARTUP.NCF ﬁle Page World Wide Web Site Online Technical Services3Com FTP Site 3Com Knowledgebase Web Services3Com Bulletin Board Service Access by Analog Modem847 262 3Com Facts Automated Fax ServiceAccess by Digital Modem Support from Your Network SupplierCountry Region Telephone Number Asia Paciﬁc Rim Support from 3ComEurope Latin America Returning Products for RepairCountry Region Europe, South Africa, and Middle EastCountry Region Telephone Number Fax Number To obtain an authorization number, call or faxNumbers IndexMBA PCI NIC 131 NLMs Displaying, Windows Self-healing drivers SHDs OSR2 Index Page FCC Class B Statement Industry Canada Class B Emission Compliance Statement Page Product Registration

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