Online Technical Services | 21 |
Online Technical Services
3Com offers worldwide product support 24 hours a day,
7 days a week, through the following online systems:
■World Wide Web site
■3Com FTP site
■3Com Bulletin Board Service (3Com BBS)
■3ComFactsSM automated fax service
World Wide Web Site
Access the latest networking information on the 3Com Corporation World Wide Web site by entering the URL into your Internet browser:
http://www.3com.com/
This service provides access to online support information such as technical documentation and software library, as well as support options ranging from technical education to maintenance and professional services.
3Com FTP Site
Download drivers, patches, software, and MIBs across the Internet from the 3Com public FTP site.
To connect to the 3Com FTP site, enter the following information into your FTP client:
■Hostname: ftp.3com.com (or 192.156.136.12)
■Username: anonymous
■Password: <your Internet
A user name and password are not needed with Web browser software such as Netscape Navigator and Internet Explorer.
3Com Bulletin Board Service
The 3Com BBS contains patches, software, and drivers for 3Com products. This service is available through analog modem or digital modem (ISDN)
To reach the service by analog modem at a data rate of up to 53,333 bps, set your modem to 8 data bits, no parity, and 1 stop bit and dial 1 847
For faster access (up to 64 Kbps), ISDN users can dial the same number using a digital modem.