3Com Megahertz 10 Support from Your Network Supplier and 3Com, Returning Products for Repair

22CHAPTER 5: HELP AND SUPPORT

3ComFacts Automated Fax Service

The 3ComFacts automated fax service provides technical articles, diagrams, and troubleshooting instructions on 3Com products. Use a touch-tone telephone and dial

1 408 727-7021 to connect.

Support from Your Network Supplier and 3Com

Many suppliers are authorized 3Com service partners who are qualified to provide a variety of services, including network planning, installation, hardware maintenance, application training, and support services.

When you contact your network supplier for assistance, have the following information ready:

■Product model name, part number, and serial number

■A list of system hardware and software, including revision levels

■Diagnostic error messages

■Details about recent configuration changes, if applicable

If you are unable to obtain assistance from the 3Com online technical resources or from your network supplier, 3Com offers technical telephone support services. To contact 3Com from North America, dial 1 800 NET 3Com (1 800 638-3266). Have product information ready as described above.

Refer to on-line help for information on international customer support.

Returning Products for Repair

Before you send a product directly to 3Com for repair, you must first obtain a Return Materials Authorization (RMA) number. Products sent to 3Com without RMA numbers will be returned to the sender unopened, at the sender’s expense.

To obtain an RMA number, call 1 800 NET 3Com

(1 800 638-3266) or send a fax to 1 408 326-7120.