3Com RMON-EMP-3 Returning Products for Repair, Accessing the 3Com MIB

For access to customer service for all 3Com products, call (800) 876-3266.

You can also contact the Integrated Systems Division (ISD) on the Internet by using the e-mail address techsupp@chipcom.com.

Returning Products for Repair

A product sent directly to 3Com for repair must first be assigned a Return Materials Authorization (RMA) number. A product sent to 3Com without an RMA number will be returned to the sender unopened, at the sender’s expense.

To obtain an RMA number for Integrated Systems Division products (formerly Chipcom), use the following numbers.

Country	Telephone Number	Fax Number
U.S. and Canada	(800) 724-2447	(508) 787-3400
Europe	(44) (1442) 275860	No Fax
Asia Pacific	(508) 787-5296	(508) 787-3400

Accessing the 3Com MIB

The 3Com Management Information Base (MIB) for the Integrated Systems Division describes commands that enable you to manage 3Com SNMP-based products. The MIB is available over the Internet on an anonymous FTP server. Updates to these MIBs are released as new 3Com products are introduced.

To access Internet versions:

1.FTP to ftp.chipcom.com (151.104.9.65).

2.Enter the login name anonymous.

B - 4 Ethernet RMON MultiProbe Module Installation and Operation Guide