3Com 10/100BASE-T4 Technical Support, On-line Technical Services, 3Com Bulletin Board Service

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D TECHNICAL SUPPORT

3Com provides easy access to technical support information through the variety of services described in this appendix.

On-line Technical Services

3Com offers worldwide product support seven days a week,

24 hours a day, through the following on-line systems:

■3Com Bulletin Board Service (3ComBBS)

■World Wide Web site

■3ComForum on CompuServe®

■3ComFactsSM automated fax service

3Com Bulletin Board Service

3ComBBS contains patches, software, and drivers for all 3Com products, as well as technical articles. This service is available via modem or ISDN seven days a week, 24 hours a day.

Access by Modem

To reach the service by modem, set your modem to 8 data bits, no parity, and 1 stop bit.

Call the telephone number nearest you:

Country	Data Rate	Telephone Number

Australia	up to 14400 bps	(61)	(2)	9955 2073
France	up to 14400 bps	(33)	(1)	69 86 69 54
Germany	up to 9600 bps	(49)	(89) 627 32 188 or (49) (89) 627 32 189
Hong Kong	up to 14400 bps	(852) 2537 5608
Italy (fee required)	up to 14400 bps	(39)	(2)	273 00680

(continued)

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Contents Fast Etherlink Parallel Tasking Network AdapterUser Guide Adapters3Com Corporation 5400 Bayfront Plaza Santa Clara, California Lifetime Warranty Asia Contents Configuring Software Settings Cispr B Compliance Figures Tables Introduction How to Use This GuideAbout this Guide Conventions Print Autolink.logAdapter automatically senses and switches to either Introduction10/100BASE-T4 PCI Adapter Adapter Features PCI Technology 3C59X EtherDisk diskette version 5.1 or above Installing the AdapterInspecting the Adapter Installing the Boot Prom Installing the AdapterConnecting to the Network PCI Computer with PCI and Eisa SlotsRJ-45 connector Connecting to the Network Drivers Summary of Driver Loading ProceduresLoading the Network Using the EtherDisk Diskette Accessing DOSUsing Windows Conﬁrming Adapter Installation for Windows System Properties box appears, detailing your system setupName of the installed 3Com adapter appears, as follows This conﬁrms the adapter’s installationAutoLink Requirements Using NetWare ODIOne Adapter in a Client Alternatively, at the prompt, type AutoLink InstallationAt the prompt, type ESC=Cancel Read the screen and press EnterMultiple Adapters in a Client FEA0 Select Conﬁguration and Diagnostic Program and press Enter Main menu appearsLoading Ndis Drivers One or More Adapters in a ServerFollow the instructions displayed in the subsequent screens Updating Ndis DriversAuto Select Media Type Transcend PC Link SmartAgent Driver Agents Desktop Management InterfacePerforming Troubleshooting Diagnostic Tests Troubleshooting with the Diagnostic TestsAfter performing the diagnostic tests, reboot your computer Before Running the TestsTypes of Tests Fast EtherLink 10/100BASE-T4 PCI adapterStarting the Diagnostic Program Running the Group 1 TestsRunning the Group 3 Test Setting Up an Echo Server 3C59XCFG Getting Help If a Test Fails To print the ﬁle, type To change the test parameters, follow these steps Changing the Test SetupMiscellaneous Checks LEDs LEDPin assignments for the RJ-45 connector When properly connected to a 10BASE-T network,Cabling Adapter Cabling RequirementsTwisted-Pair Cable 10BASE-T Operation 10BASE-T Speciﬁcations100BASE-TX designates the Ieee 802.3 speciﬁcation for 100BASE-T Standard100BASE-TX Operation 100BASE-T4 Operation 100BASE-FX OperationRJ-45 Connector Pin Assignments Figure A-1 shows the RJ-45 connector pin assignmentsSettings Type at the prompt Changing Software SettingsTo change the software option settings, follow these steps Select Adapter Installed Adapters Continue this procedure with any of the other options Press Tab to highlight OK. Press Enter\CONFIG\3C595.SET Specifications Adapter SpeciﬁcationsTechnical Support On-line Technical Services3Com Bulletin Board Service World Wide Web Site 3ComForum on CompuServeTo use 3ComForum Log on to CompuServe Press Return to see the 3ComForum main menuLocal numbers are available within the following countries 3ComFacts Automated Fax ServiceSupport from Your Network Supplier To obtain an RMA number, call or fax Returning Products for RepairDetails about recent conﬁguration changes, if applicable Glossary 100BASE-TAuto Select Media Type BusEIA/TIA EMM386MAC STP Index NumericsDOS Ndis Network Driver Optimization option setting B-2 Windows 3.X 3-3 Windows Limited Warranty 3Com Corporation Bayfront Plaza Interference Handbook CE Notice