Adaptec Customer Support

If you have questions about installing or using your Adaptec product, check this User’s Reference first—you will find answers to most of your questions here. If you need further assistance, please contact us. We offer the following support and information services.

Technical Support Identification (TSID) Number

■The TSID is a 12-digit number that can be found on the white label included in the box with your product. It helps to provide more efficient service to you by accurately identifying your product and support status. The TSID is required when you contact Technical Support.

■Affix your TSID label here:

Contacting Support

Technical information including product literature, answers to commonly asked questions, and information on software upgrades is available through the following:

■For information about Adaptec’s support options, call 408-945-2550, 24 hours a day, 7 days a week.

■Search the Adaptec Support Knowledgebase (A.S.K.) at http://ask.adaptec.com for articles, troubleshooting tips, and frequently asked questions for your product.

■Connect to the File Transfer Protocol (FTP) server at ftp://ftp.adaptec.com.

■For email support, send technical questions to Adaptec’s Technical Support Specialists via WebMail at http://www.adaptec.com/ support/webmail.html.

■To speak with a Technical Support Specialist, call 408-934-7274, Monday–Friday, 6:00 A.M. to 5:00 P.M., Pacific Time.

■After-hours, weekend, and holiday support is available for a fee at 800-416-8066.

Sales and Ordering Information

■For pre-sales assistance with Adaptec products; to place an order for software, hardware, or cables; or to request additional documentation for Adaptec products, call 800-442-7274 or 408-957-7274, Monday–Friday, 6:00 A.M. to 5:00 P.M., Pacific Time.

■For sales information in Europe, call

■France: +33 1 34 523434

■Germany: +49 89 4564060

■UK: +44 1276 854500