Enterasys Networks 4H4283-49, 4H4284-49, 4H4202-72, 4H4282-49, 4H4203-72 Troubleshooting Checklist

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Troubleshooting Checklist

Troubleshooting Checklist

If the module is not working properly, refer to Table 4‐1 for a checklist of problems, possible causes, and recommended actions to resolve the problem.

Table 4-1 Troubleshooting Checklist

Problem

Possible Cause

Recommended Action

 

 

 

All LEDs are OFF.

Loss of power.

Ensure that the module was installed properly

 

 

according to the installation instructions in

 

 

Chapter 3, and that the host chassis is providing

 

 

power.

 

 

 

No Local

Incorrect terminal setup.

Refer to the Enterasys Matrix DFE-Gold Series

Management

 

Configuration Guide for proper setup procedures.

Password screen.

 

 

Improper console cable

Refer to Appendix A for proper COM port pinouts.

 

 

pinouts.

 

 

 

 

 

Corrupt firmware image,

If possible, attempt to download the image to the

 

or hardware fault.

module again. Refer to the section, “Setting the

 

 

Mode Switches,” on page B-2 for instructions to

 

 

clear NVRAM.

 

 

 

Cannot navigate

Improper username/

If the username/password combination has been

beyond Password

password combination

forgotten, refer to the section, “Setting the Mode

screen.

entered.

Switches,” on page B-2 for instructions on how to

 

 

set the mode switch to reset the username/

 

 

password combination to the default values.

 

 

 

Cannot contact the

IP address not

Refer to the Enterasys Matrix DFE-Gold Series

module through

assigned.

Configuration Guide for the IP address

in-band

 

assignment procedure.

management.

 

 

Port is disabled.

Enable port. Refer to the Enterasys Matrix

 

 

 

DFE-Gold Series Configuration Guide for

 

 

instructions to enable/disable ports.

Host Port policy and/or management VLAN is incorrectly configured, or not configured.

Verify that a management VLAN exists and that it is associated with the Host Port.

Refer to the Enterasys Matrix DFE-Gold Series Configuration Guide for information about Host Port and management VLAN configuration.

No link to device.

Verify that all network connections between the

 

network management station and the module are

 

valid and operating.

 

If the problem continues, contact Enterasys

 

Networks for technical support.

 

 

Matrix DFE-Gold Series Modules Hardware Installation Guide 4-7

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Contents Enterasys Matrix Page Page Regulatory Compliance Information Electromagnetic Compatibility EMC Supplement to Product Instructions Vcci Notice Declaration of Conformity Enterasys Networks, Inc Firmware License Agreement Viii Page Page Contents Appendix a Specifications TroubleshootingIndex Figures Tables Contents of DFE-Gold Module CartonWho Should Use This Guide About This GuideImportant Notice Related Documents How to Use This GuideFor Refer to Following conventions are used in this guide Conventions Used in This GuideGetting Help Overview of DFE-Gold Series Capabilities Introduction4H4282-49 DFE-Gold Modules4H4283-49 4H4202-72 4H4203-724H4284-49 DFE 4H4202-72 and 4H4284-49 DFE-Gold Modules Connectivity Standards Compatibility Switch Configuration Using WebViewSwitch Configuration Using CLI Commands ManagementLanview Diagnostic LEDs 10BASE-T Network Network Requirements100BASE-FX Fiber-Optic Network 100BASE-TX NetworkInstallation Contents of DFE-Gold Module Carton Quantity Installation Site RequirementUnpacking the DFE-Gold Module DFE Module Placement and Installation Rules Installing Optional Network Expansion ModuleExample 2 -1, B Example 1 -1, aExample 3 -1, C Installing Module into a ChassisExample 4 -1, D Preparation Installing Module into Matrix E7 or N7 ChassisInstalling Module into a Chassis ➆ ➁ Installing Module into Matrix N1, N3, or N5 Chassis Connecting to the Network Connecting to the NetworkConnecting UTP Cables to 4H4282-49 or 4H4202-72 Connecting a Twisted Pair Segment With RJ45 Connector RX+ TX+ TX1+ RX1 TX2+ TX3+ RX3 RX2 TX4+ RX4 Connecting UTP Cables to 4H4283-49 or 4H4203-72 Connecting a Twisted Pair Using RJ21 Straight Connector 10 Connection Using Optional RJ21 Angle Adapter Connecting Fiber-Optic Cables to 4H4284-49 COM Mgmt CPU What Is Needed Connecting to COM Port for Local ManagementParameter Setting Connecting to an IBM PC or Compatible Device12 Connecting an IBM PC or Compatible Connecting to a VT Series Terminal13 Connecting a VT Series Terminal Connecting to a Modem14 Connecting to a Modem COM Port Adapter Wiring and Signal Diagram RJ45 Adapter Wiring and Signal AssignmentsVT Series Port Adapter Wiring and Signal Diagram RJ45 DB25 Completing the Installation of a New System Completing the InstallationModem Port Adapter Wiring and Signal Diagram RJ45 DB25 First-Time Log-In Using a Console Port Connection 15 Matrix DFE Startup Screen Example N7 Chassis Enter Logging in with an Administratively-Configured User AccountCompleting the Installation Using Lanview TroubleshootingAbout the Management Mgmt LED Lanview LEDs on 4H4282-49, 4H4283-49, and 4H4203-72 Lanview LEDs on 4H4202-72 Viewing Receive/Transmit Activity on 4H4202-72Lanview LEDs on 4H4284-49 Viewing the Receive and Transmit Activity on 4H4284-49Color State Recommended Action Lanview LEDsLED Refer to the Enterasys Matrix DFE-Gold Series Troubleshooting ChecklistEnterasys Matrix DFE-Gold Series Configuration OFFLINE/RESET Switch Overview of DFE-Gold Module Shutdown ProcedureLast Resort Shutdown Procedure Using OFFLINE/RESET Switch Recommended Shutdown Procedure Using OFFLINE/RESET SwitchDFE-Gold Module Specifications SpecificationsTable A-1 Specifications Chassis Backplane Connectivity COM Port Pinout Assignments Table A-2 COM Port Pin Assignments Signal Name Input/OutputTable A-3 Compliance Standards Regulatory Compliance Regulatory ComplianceRequired Tools Mode Switch Bank Settings Optional InstallationsSetting the Mode Switches Figure B-1 Mode Switch Location on 4H4282-49 and 4H4283-49 Figure B-3 Mode Switch Location on 4H4202-72 Location of Dimm and Dram Simm Memory Modules Memory Locations and Replacement ProceduresFigure B-6 Dimm and Dram Simm Locations 4H4203-72 Removing the Dram Simm Dimm Replacement Procedure 4H4282-49 and 4H4283-49Installing the Dram Simm on 4H4282-49 or 4H4283-49 Removing the Dram Simm from 4H4203-72 Figure B-11 Removing Existing Dram Simm from 4H4203-72 Installing the Dram Simm on 4H4203-72Figure B-12 Installing the Dram Simm on 4H4203-72 Dram Simm Replacement 4H4202-72Removing the Dimm Dimm Replacement Procedure All DFE ModulesFigure B-14 Installing the Dimm Installing the DimmPage Numerics IndexOFFLINE/RESET button 4-10Optional network expansion module
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4H4203-72, 4H4283-49, 4H4282-49, 4H4202-72, 4H4284-49 specifications

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