Samsung SCX-4500 manual Solving other problems, Paper feeding problems, Printing problems

Solving other problems

The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, please call for service.

Paper feeding problems

Condition		Suggested solutions
Paper is jammed	Clear the paper jam. (See "Clearing paper
during printing.	jams" on page 9.1.)
Paper sticks	•	Ensure that there is not too much paper in the
together.		tray. The tray can hold up to 100 sheets of
		paper.
	•	Make sure that you are using the correct type
		of paper. (See "Specifications on print
		media" on page 4.3.)
	•	Remove paper from the tray and flex or fan
		the paper.
	•	Humid conditions may cause some paper to
		stick together.
Multiple sheets of	•	Different types of paper may be stacked in the
paper do not		tray. Load paper of only one type, size, and
feed.		weight.
	•	If multiple sheets have caused a paper jam,
		clear the paper jam. (See "Clearing paper
		jams" on page 9.1.)
Paper does not	•	Paper has not been loaded correctly. Remove
feed into the		paper from the tray and reload it correctly.
machine.	•	There is too much paper in the tray. Remove
		excess paper from the tray.
	•	The paper is too thick. Turn the paper around
		or upside down, and try again. Use only paper
		that meets the specifications required by the
		machine. (See "Specifications on print
		media" on page 4.3.)
	•	Remove any obstructions from inside the
		machine.
The paper keeps	•	There is too much paper in the tray. Remove
jamming.		excess paper from the tray.
	•	An incorrect type of paper is being used. Use
		only paper that meets the specifications
		required by the machine. (See "Specifications
		on print media" on page 4.3.)
	•	There may be debris inside the machine.
		Open the top cover and remove the debris.

Printing problems

Condition	Possible cause	Suggested solutions
	The machine is not	Check the power cord
	receiving power.	connections. Check the
		power switch and the power
		source.
	The machine is not	Select a machine name as
	selected as the	your default printer in your
	default printer.	Windows.

Check the machine for the following:

•The cover is not closed. Close the cover.

•Paper is jammed. Clear the paper jam. (See "Clearing paper jams" on page 9.1.)

•No paper is loaded. Load paper. (See "Loading paper in the tray" on page 4.5.)

•The toner cartridge is not installed. Install the toner

cartridge.

If a system error occurs, contact your service representative.

	The connection cable	Disconnect the printer cable
	between the	and reconnect it.
	computer and the
	machine is not
The	connected properly.
machine
	The connection cable	If possible, attach the cable
does not
print.	between the	to another computer that is
	computer and the	working properly and print a
	machine is defective.	job. You can also try using a
		different printer cable.
	The port setting is	Check the Windows printer
	incorrect.	setting to make sure that the
		print job is sent to the correct
		port. If the computer has
		more than one port, make
		sure that the machine is
		attached to the correct one.
	The machine may be	Check the printer properties
	configured	to ensure that all of the print
	incorrectly.	settings are correct.
	The printer driver	Repair the printer software.
	may be incorrectly	See Software section.
	installed.
	The machine is	Check the display message
	malfunctioning.	on the control panel to see if
		the machine is indicating a
		system error. Contact a
		service representative.

9.8 <Troubleshooting>