Samsung SCX-4500 manual Scanning problems, Common Windows problems

Scanning problems

	Condition		Suggested solutions
The scanner does		•	Make sure that you place the original to be
not work.			scanned face down on the scanner glass,.
		•	There may not be enough available memory
			to hold the document you want to scan. Try
			the Prescan function to see if that works. Try
			lowering the scan resolution rate.
		•	Check that the printer cable is connected
			properly.
		•	Make sure that the printer cable is not
			defective. Switch the cable with a known
			good cable. If necessary, replace the cable.
		•	Check that the scanner is configured
			correctly. Check scan setting in the SmarThru
			Configuration or the application you want to
			use to make certain that the scanner job is
			being sent to the correct port.
The unit scans		•	Check if the machine is printing received
very slowly.			data. If so, scan the document after the
			received data has been printed.
		•	Graphics are scanned more slowly than text.
Message appears		•	There may be a copying or printing job in
on your computer			progress. Try your job again when that job is
screen:			finished, try your job again.
•	“Device can't be	•	The selected port is currently being used.
	set to the H/W		Restart your computer and try again.
	mode you want.”	•	The scanner driver is not installed or the
•	“Port is being		operating environment is not set up properly.
	used by another	•	Ensure that the machine is properly
	program.”		connected and the power is on, then restart
•	“Port is		your computer.
	Disabled.”	•	The USB cable may be improperly connected
•	“Scanner is busy		or the power may be off.
	receiving or
	printing data.
	When the
	current job is
	completed, try
	again.”
•	“Invalid handle.”
•	“Scanning has
	failed.”

Common Windows problems

Condition	Suggested solutions
“File in Use”	Exit all software applications. Remove all
message appears	software from the StartUp Group, then restart
during installation.	Windows. Reinstall the printer driver.
“General	Close all other applications, reboot Windows
Protection Fault”,	and try printing again.
“Exception OE”,
“Spool32”, or
“Illegal Operation”
messages appear.
“Fail To Print”, “A	These messages may appear during printing.
machine timeout	Just keep waiting until the machine finishes
error occurred.”	printing. If the message appears in standby
messages appear.	mode or after printing has been completed,
	check the connection and/or whether an error
	has occurred.

Note

Refer to Microsoft Windows 2000/XP/2003/Vista User’s Guide that came with your PC for further information on Windows error messages.

9.13 <Troubleshooting>