Samsung 5100A user manual Software Problems

04-Supplies 5/10/99 4:00 PM Page 5

Problem	Action
Printer does not print even
though a paper jam has	¥ Open and close the cover to restart the printer.
been cleared
Unexpected characters	¥ Change the parallel interface cable.
are printed or characters	¥ Make sure you are using the correct printer driver.
are missing
Cannot close the printer	¥ Make sure the Toner Cartridge is properly installed.
cover
Printout does not match	¥ Paper may not be loaded and aligned correctly in the
paper size	paper feeder.
	¥ The applicationÕs paper size and margin settings may be
	incorrect.
	¥ The selected printer driver may be incorrect. Make sure
	you select the ML-5100A as the default printer in your
	application.
All indicator lights are	¥ Turn the printer off for a minutes, then turn the printer
blinking	back on.
	¥ If the error persists, contact your dealer or technical
	support.

Software Problems

Problem	Action
Incorrect fonts	¥TrueType fonts may be disabled. Use the Fonts dialog
	box in the Control Panel to enable TrueType fonts.
Half of the page is blank.	¥The page layout is too complex. Simplify the page
	layout and remove any unnecessary graphics from the
	document if possible. You can also lower the print
	resolution to 300dpi.
	¥The page orientation setting may be incorrect. Change
	the page orientation in the Printer Setup dialog box.
	¥The paper size and the software paper size settings do
	not match. Insert the correct paper into the printer or
	change the software paper size settings.

Troubleshooting and Maintenance 43