Troubleshooting
Q:The screen can be unbalanced due to the cycle of the video card signals. Readjust Position by referring to the OSD.
The screen is out of focus or OSD cannot be adjusted.
Q:Have you adjusted the resolution or frequency on the monitor?
A:Adjust the resolution and frequency of the video card. (Refer to the Preset Timing Modes).
LED is blinking but no images on the screen.
Q:Is the frequency properly adjusted when checking the Display Timing on the menu?
A:Adjust the frequency properly by referring to the video card manual and the Preset Timing Modes.
(The maximum frequency per resolution may differ from product to product.)
There are only 16 colors shown on the screen. The screen colors have changed after changing the video card.
Q:Have the Windows colors been set properly?
A:Windows XP :
Set the resolution at the Control Panel → Appearance and Themes → Display → Settings.
A:Windows ME/2000 :
Set the resolution at the Control Panel → Display → Settings.
Q:Has the video card been set properly?
A:Set the video card by referring to the video card manual.
There is a message that reads "Unrecognized monitor, Plug & Play (VESA DDC) monitor found".
Q:Have you installed the monitor driver?
A:Install the monitor driver according to the Driver Installation Instructions.
Q:See the video card manual to see if the Plug & Play (VESA DDC) function can be supported.
A:Install the monitor driver according to the Driver Installation Instructions.
There is no image on the screen. I cannot turn on the monitor.
Q:Check whether the USB cable is connected correctly. Check whether the USB driver is installed.
A:The USB monitor is recognized as a general USB device on a PC. If you turn the monitor on or off quickly and repeatedly, a USB device problem may occur. Refer to the USB device Trou- bleshooting section on the Microsoft customer support website.
1.
2.The Device Manager is displayed.
3.From the “Action” menu, click ”Scan for hardware changes”. Reboot your PC.