Troubleshooting
A:Click “Add/Remove Programs” in the “Control Panel”. A list of “currently installed programs” is displayed.
Select “Samsung UbiSync Monitor” from the list and click “Remove”.
Q:The screen size of the USB monitor is larger than the actual monitor size.
A:If the primary monitor has a high resolution, screens are expanded beyond the recommended resolution in Clone mode (USB monitor).
Q:The screen size of the USB monitor is smaller than the actual monitor size. The screen is centered on the monitor.
A:If the primary monitor has a high resolution, screens are smaller than the recommended resolu- tion in Clone mode (USB monitor).
Q:I disconnected or turned off my USB monitor but my PC still displays the old monitor infor- mation in the Display Properties window.
A:The deactivated USB monitors are such that the power to them is turned off or their USB cables are disconnected. To remove this information, you have to remove the “Samsung Ubisync Mon- itor” program from “Add/Remove Programs” in the “Control Panel”.
If you remove the program you cannot use all the connected USB monitors.
If you want to use the USB monitor again, you have to setup the installation program again.
Q:Icons and photos are broken or jagged in Clone mode (USB monitor).
A:This occurs because Windows does not send the screen updating information to Clone mode if Extended mode is active on a single PC.
We recommend using the monitor in Extend mode.
Note
Before calling for assistance, check the information in this section to see if you can remedy any prob- lems yourself. If you do need assistance, please call the phone number on the Information section or contact your dealer.