Troubleshooting Tips
Check this List of Symptoms and Suggested Steps To Take before requesting Service. You may be able to solve the problem yourself. If you face problems connecting the TV to external devices, please refer to the User Guide of the external device or call their service centers for help. Charges for TV installation and adjustments of customer controls are not covered under your warranty.
SYMPTOMS | SUGGESTED STEPS TO TAKE | |
Hookup | Can't get external | 1. SPDIF output audio only in digital mode and the audio equipment used must have the decoder. |
| audio equipment |
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| to work with TV. | 2. Monitor Out Audio LR output audio for both analog and digital programs |
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Installation | Can't get the AV | Press the AV button on the remote control repeatedly to select the desired AV channels. Note: SVHS |
| channels on the TV | can only be selected if a |
| screen. |
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Installation | TV Displays | Go to TUNER MODE in the television menu and select the correct signal source, then perform the |
| Wrong | |
| Channel or No | automatic installation again. (Refer to page 8). |
| Channels Above |
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Installation | Channel numbers | Go to TUNER MODE in the television menu and select the correct signal source, then perform the |
| do not follow the | |
| channel number | automatic installation again. (Refer to page 8). |
| of the |
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| programs. |
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Installation | Auto programing is | Auto programing may take 20 to 40 minutes depending on the number of channels that are available. |
| taking too long. |
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Settings | Error messages |
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| appear on the |
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| screen of TV: |
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| No Signal | Check that the antenna / cable is connected properly and that you have selected the correct tuner |
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| mode (refer to page 8). |
| No Program | There could be temporarily no transmission on the selected channel.You may like to add these |
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| channels to the Weak Dig Sig. list. (refer to page 9). When transmission is resumed or when |
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| available, your TV will receive it. |
| Audio Only | The current channel has only audio transmission. |
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Sound | Disturbing sound | It is normal to hear a disturbing sound (such as buzzing, clicking, cracking, humming, whistling, etc) |
| (such as buzzing, | from a distance less than 2 meters (6 feet) with the television sound muted. |
| clicking, cracking, | If problem occurs on one channel, you may have a signal problem. Please contact the cable provider or |
| humming, whistling, | local broadcaster regarding the specific channel. |
| etc). |
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Sound | Sound is not in | This could be due to any of the following reasons: |
| Stereo. | 1. Not all transmitted broadcasts by the cable or broadcast stations are in STEREO.Try checking with |
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| several major network stations to be sure that the station you selected is in STEREO. |
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| 2. When SAP is turned ON, the sound mode is automatically set to MONO. |
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| 3. Sound mode is set to MONO. Set the sound mode to STEREO. (Refer to page 17). |
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| 4. When using an AV input, the television will not display STEREO even though it is producing stereo |
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| sound. |
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General | No power to the | Check the TV power cord. Unplug the power cord from the TV, wait 10 seconds, then reinsert the |
| TV | plug into your wall outlet. Power On the TV again. |
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| Plug the power cord directly to the wall socket and not via an extension cord. |
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| If you need to use an extension cord, check that the fuse on the AC power strip is not blown. |
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