Frequently Asked Questions

Q. When I do an automatic tuning, not all channels are received. Why?

A. TEAC recommends you review your aerial and cabling set-up. Digital Broadcast Australia highly recommends that you use RG6 Quad shield cabling from your television antenna directly to the set- top box. It is best to consult a professional antenna installer for more information.

Q. Some channels break-up occasionally. Why?

A. As per above, your antenna set-up may not be adequate. Many users assume that if the analogue television picture looks good, then digital reception must also be ok. This is not the case.

Q. Sometimes when I flick the light switch, I get sudden breakup in picture. What can I do?

A. As above, you are highly recommended to change the coaxial cable to RG6 Quad shielding type.

Q. When I browse the Internet, not everything is shown. Why?

A. To put it simply; the television browser is not designed to be a complete substitute for your home computer. Some plugins such as Macromedia Shockwave and Flash are not supported by the set-top box. In addition, the on-screen resolution is different causing some web-pages to display differently.

Q. When I select DOLBY sound, it is lower than the standard sound. Why?

A. This is normal and related to the broadcast.

Q. I type 28 and I do not get SBS. Why?

A. Broadcasters now automatically allocate channel numbers in their broadcast. SBS can be found by typing 3 on the remote. SBS also has an additional channel. Type 33 for the SBS Digital 2 service.

Q. I make a recording, and need to stop it. I press the stop key but doesn’t do it. Why?

A. To stop a recording, select MENU, then RECORDING TIMERS and select the service. Then press YELLOW to stop it.

Q. I set my networking to ‘automatic’ but still the Internet doesn’t work. Why?

A. Check that your router is set to DHCP enabled. Also check that your router is allowing the use of the MAC address (serial number) of the set-top box.

Q. How do I get the serial number of the set-top box?

A. On the front panel, press the i key or select the ‘HDRM INFO’ option in the Diagnostics Menu. The serial number is also known as the MAC ADDRESS of the product.