ViewSonic VTMS2431 warranty Troubleshooting

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Troubleshooting

Please contact ViewSonic service team directly if you have questions, service needs, or require technical assistance related on the use of your television.

Contact ViewSonic Service Team at: http://www.ViewSonic.com

Or call our service team: United States 1-800-688-6688

Canada 1-866-463-4775

Problem	Possible Solution
No power	• Make sure the power cord is properly connected to the
	LCD TV AC power socket.
	• Make sure the AC power cord is properly connected to the
	wall outlet.
	• Make sure the DC power button is ON (Blue LED).
	• Plug another electrical device (like a radio) to the power
	outlet to verify that the outlet is supplying the proper voltage.
No picture	• The TV station may be experiencing problems. Try another
	channel.
	• The Cable TV signal may be scrambled or encoded. Please
	contact your local cable operator.
	• Make sure that connection to other components are correct
	referring to the user guide.
	• Make sure that setup has been done correctly after
	connections.
	• Make sure the correct input is selected and the input signal is
	compatible.
Strange color, light color,	• Ensure that the video cable is securely connected.
or color misalignment	• The picture may appear dim in a brightly lit room.
	• Adjust brightness, contrast, saturation (color), and tint
	referring to the user guide.
	• Check the input signal setting.
No sound	• Check your audio connections are properly connected
	referring to the user guide.
	• The MUTE button may have been pressed, try pressing this
	button again.
	• Check your audio settings, your TV audio may be set to
	minimum.
	• Press the Volume + (Up) button on the remote control.

Contact ViewSonic service team at: http://www.ViewSonic.com or call our service team: United States 1-800-688-6688, Canada 1-866-463-4775

ViewSonic 42 VTMS2431