Troubleshooting

In case you experience any problem with this unit, please take the time to look through this chart and see if you can solve the problem yourself before you call your dealer.

No power

eCheck the connection to the AC power supply. Check and make sure the AC source is not a switched outlet and that, if it is, the switch is turned on. Make sure there is power to the AC outlet by plugging another item such as a lamp or fan.

ePress the POWER switch of the main unit to turn it on.

Remote control doesn’t work.

ePress the POWER switch of the main unit to turn it on. eIf the batteries are dead, change the batteries.

eUse remote control unit within the range (5m /15ft) and point at the front panel.

eClear obstacles between the remote control unit and the main unit.

eIf a strong light is near the unit, turn it off.

Severe hum or noise is heard.

ePlace the unit as far away from a TV as possible.

eMake sure the line cords and speaker cables are as far away from the AC supply as possible.

Will not play.

eReload the disc with the label side UP.

eThis unit cannot play such discs as CD-ROMs. Use a playable disc (see page 9).

eIf the disc is dirty, clean the surface of the disc.

eA blank disc has been loaded. Load a prerecorded disc. eCheck the region code of the DVD (see page 8).

eIf the unit is condensed, leave the unit for one or two hours with the power turned on (see page 43).

PROHIBIT icon “A” appears on the screen.

eThe operation is not permitted by the disc or the unit.

eNote that during playback of a title part (cautions, software maker’s logo, etc.), most operations are prohibited by the disc.

eIf another operation is still in process, wait a moment and try again.

Settings are canceled.

eWhen the power is suddenly cut due to power failure or by unplugging the power cord, settings will be cancelled. Be sure to turn the unit off by pressing the POWER switch before unplugging the power cord.

Cannot access some setup menu items.

eAlthough it is possible to enter the setup screen while playback is continuing (or in resume mode), not all menu functions will be available. Expand the number of available functions by pressing the STOP button twice (see page 30).

Scanning stops.

eScanning does not work within menus.

Sound skips.

ePlace the unit on a stable place to avoid vibration and shock. eIf the disc is dirty, clean the surface of the disc.

eDon’t use scratched, damaged or warped discs.

There is no sound or only a very low-level sound is heard. eCheck that the amplifier and speakers are connected

securely.

eCheck the operation of the amplifier.

eCheck the audio output setting (see page 31).

eWhen the amplifier is connected via the i.LINK (AUDIO) or the DIGITAL OUT terminal, set the Digital Out setting to “ON” (see page 31).

eThe sound is muted during pause, slow-motion, fast forward/reverse, and stepping playback. Press the PLAY button to resume normal playback.

No multi-channel audio output

eSet the Analog Output setting to “Multi-Channel”, or use the 2CH/MULTI button of the remote control unit to change the settings (see page 31).

eChange the speaker configuration if necessary (see page 36).

eFor digital multi-channel output, you must use a multi- channel surround amplifier, and set the Audio Digital Out settings to “Stream” (see page 37).

eSACD and DVD audio discs may have more than one group or playback area, not all of which contain multi-channel audio data. Choose another group or playback area (see page 20).

Overall volume is low, or balance between speakers is strange

eA speaker’s level (or that of a pair of speakers) has been set up too low or too high in the speaker setup (see page 37). Correct the levels.

eWhen the unit is downmixing multi-channel audio, the volume differs from the non-downmixed level. Use the amplifier to adjust the volume.

eWhen configuring speaker sizes, making “small” and “off” settings on speakers other than the subwoofer can affect the subwoofer volume. Adjust the level on the subwoofer itself (see page 36).

No digital audio output.

eCheck that the Digital Out setting is set to “ON” (see page 31). When using the i.LINK (AUDIO) terminal, set the i.LINK output setting to “i.60958” or “i.PCM”(see page 42).

eSome DVD-Audio discs prohibit digital audio output.

eDigital audio from a SACD disc cannot be output from the DIGITAL OUT terminals. Use the i.LINK (AUDIO) terminal.

eNo digital audio is output from the DIGITAL OUT terminals when playing DVD-Audio in multi-channel (other than Dolby Digital or DTS).

Digital audio recording is not possible on another device eCheck that the Digital Out setting is set to “ON”. And the

digital output format must be set to “PCM” (see page 31, 37). Set the Analog Output setting to “2ch”.

eCopy-prohibit material cannot be copied digitally.