Motorola DVD operating instructions Customer Support, Use this chapter

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C h a p t e r 5	T r o u b l e s h o o t i n g

Customer Support

We are dedicated to providing you with quality support and customer service. When you have a question about your Pioneer DVD Recorder with TiVo:

1.Use this chapter.

2.Use the troubleshooting in the User’s Guide. It contains troubleshooting on the following topics:

•	The Recorder’s Connections	•	Recording Programs
•	Channels	•	Parental Controls
•	Live TV	•	Audio/Video
•	The TiVo Service	•	Networking

3.Use online support. Check online customer support at www.pioneerelectronics.com. You’ll find Frequently Asked Questions, step- by-step troubleshooting, and the ability to get interactive help from expert users.

4.Call Customer Support. After checking Troubleshooting and online Customer Support, call Pioneer Customer Support at

1-800-421-1404 if you need help with connecting your Recorder to other equipment, Guided Setup or connections to the TiVo service, a Recorder that does not function properly, or other questions regarding the Recorder, TiVo BasicTM service, or the remote control.

For questions about TiVo PlusTM service, or to upgrade to TiVo Plus service, call 1-877-367-8486.

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Contents Installation Guide Pioneer DVD Recorder with TiVo Compatibility of this unit with progressive-scan TVs Table of Contents Troubleshooting Getting Started FCC Note Federal Communications Rule A r C u s t o m e r Understanding the basics Using This GuideWhat’s next? Finding your setup exampleThese are the basics Cables and AccessoriesChoosing audio and video cables Connecting to the Phone Line Serial/Data Control Using Your Recorder with a Cable or Satellite BoxIR Infrared Control Secure the material, making sure that it fits snugly T t i n g S t a r t e d Common Setup Examples Recorder Setup 1 Antenna or Cable No Cable BoxTelevision Before you beginT u p 1 a n t e n n a o r C a b l e N o C a b l e B o Setup 2 Cable Box or Satellite Receiver See , Connecting to a Home Network, in the User’s Guide M m o n S e t u p E x a m p l e s Connecting a VCR or a Video Camera Additional Setup ExamplesRecorder Television Setup 3 Watching One Channel While Recording AnotherYou can also watch one channel Recorder Setup 4 Both a Satellite Box and an RF Program SourceRecord DVDs Before you begin Upgrade to TiVo Plus Service is required. SetupsUpgrade Satellite Box Cable Box Recorder Cable or Satellite Box Data Connector Connection and for alternatives to Serial Control cable, see To connect a VCR Before you begin Connecting a VCR or a Video CameraTo connect a video camera not shown Setting Up the Remote Control T t i n g U p t h e R e m o t e C o n t r o l Using the Remote with a TV and A/V Stereo SystemSystem Mute, and TV Power Volume Input Instructions Power, Volume, Mute, TV InputPerforming a Code Search TV input only System Mute, and TV Power Volume InputTo Test T t i n g U p t h e R e m o t e C o n t r o l Managing Multiple Recorders and Remotes Resetting the Programmable Buttons Customer Support Troubleshooting TroubleshootingUse this chapter Customer SupportWhy does the Recorder have to be connected to a phone line? TroubleshootingMy phone jack isn’t near the Recorder Do I need to keep the phone connected all the time?Troubleshooting My Recorder remote control doesn’t work with my Recorder Troubleshooting Troubleshooting Troubleshooting Front Panel Reference Back Panel Reference Front and Back Panel ReferenceFront Panel Reference O n t P a n e l R e f e r e n c e P e n d i x a 12 14 Back Panel ReferenceP e n d i x a C k P a n e l R e f e r e n c e P e n d i x a Index D e Page D e Specifications Troubleshooting