Troubleshooting

QIP2500 User Guide

Problem

The set-top will not power on

The remote control does not work

Possible Solution

Reconnect the power cord. Be sure the QIP2500 is plugged into an outlet that is always live.

The set-top may have received a software update and may not power on while the new software is being installed. Try again in a few minutes.

Verify that the AC power cord is connected to the set-top and an AC outlet. Unplug the set-top from the AC outlet, plug it back in, and then press the POWER button.

If the set-top is connected to a switched outlet on another unit, verify that that unit is powered on. Unplug the set-top from the AC outlet, plug it back in, and then press the POWER button.

Press the POWER button on the set-top front panel instead of the remote control. The batteries in the remote control may be depleted.

Press CABLE on the remote control to ensure the remote control is in CABLE mode.

Be sure there are no obstructions between the remote control and the set-top. Aim the remote control directly at the set-top front panel, not the TV or VCR.

Be sure that nothing is on the QIP2500 or blocking a clear line of sight between it and the remote control.

Press and release operation keys one at a time, firmly and deliberately.

Try changing channels using the buttons on the set-top front panel.

Change the batteries in your remote.