ENGLISH
Troubleshooting
Simple
If a problem occurs, firstly check the following:
1.Are the connections correct?
2.Is the set being operated as described in the owner’s manual?
3.Are other components operating properly?
If this unit does not operate properly, check the items listed in the table below. If the problem continues there may be a malfunction.
In this case, disconnect the power immediately and contact your retail outlet.
GGeneralH
Symptom | Cause/Solution | Page |
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|
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Power does not turn | • Check if the power cord is properly connected. | 5 |
on. | • Plug the power supply cord into the power outlet. | 5 |
| • The safety protection device may be activated. Unplug the power | 5 |
| cord once, and wait for |
|
Playback does not | • Is there condensation inside the player or on the disc? (Let it sit for | 2 |
start even when 1 is | 1 to 2 hours with the power off.) |
|
pressed, or starts but | • When the disc is scratched or contaminated with fingerprints, the | 48 |
stops immediately. | disc may not play correctly. Clean the disc or replace with a non- |
|
| scratched disc. |
|
| • Is the disc loaded | 7 |
| side to be played face down. |
|
| • Is an unplayable disc loaded? | 45 |
| • No disc is inserted. Insert a disc. | 7 |
No return to | • There may be an internal error. Set the power to standby, wait | 5 |
screen when a disc | awhile, then turn the power back on. |
|
is removed. |
|
|
|
|
|
Buttons do not work | • Operations may not be permitted by the disc. | 13 |
or the unit stops | • The safety protection device may be activated. Unplug the power | 5 |
responding. | cord once, and wait for |
|
| • Refer to the instructions of the disc. | – |
The camera angle | • If the multiple angles are not recorded in a | 20 |
does not switch. | Video, the camera angle cannot be switched. Also, multiple angles |
|
| may only be recorded for specific scenes. |
|
Playback does not | • Playback may be prohibited by the viewing restriction setting. | 35 |
start when a title is | Check the “Ratings” setting on the GUI menu. |
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selected. |
|
|
I have forgotten the | • On the GUI menu, perform the “System Setup” – “Initialize” | 34 |
password for the | procedure. |
|
rating level. |
|
|
GVideoH
Symptom | Cause/Solution | Page |
|
|
|
No picture appears. | • Switch the TV’s input setting to the external input connected to | 5 |
| the player. |
|
| • Is the Pure Direct function set to “Pure Direct 1” or “Pure Direct | 21 |
| 2”? Set it to “Off”. |
|
| • Check the connection of the video/component video cable. | 9, 10 |
| • Is it set to “24p Output On” by pressing HDMI MODE on the | 22 |
| remote control? If so, no video signals are output from the video |
|
| and component video terminals during playback of certain discs. |
|
| • Does the setting of resolution on the match the connected device’s | 22 |
| resolution. |
|
| • Is the resolution is set according to the connected device by | 22 |
| pressing RESOLUTION on the remote control? Make settings for |
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| resolution. | 9, 10, 11 |
| • The video cable is not connected securely. Connecte the video | |
| cable securely. |
|
| • The HDMI OUT connector is probably connected to a DVI IN | 11, 50 |
| connector of equipment. DVI connection does not support HDCP |
|
| and the video is not output correctly. |
|
The picture is not | • The picture may be slightly disturbed right after | 17 |
displayed or is | reversing. This is not a malfunction. |
|
disrupted. | • Connect the unit’s video/component video output either directly to | 11 |
The picture of a BD- | the TV or to the TV via the AV receiver. Do not connect via a VCR, |
|
Video or | (video cassette recorder). Some discs include copy prohibit signals, |
|
disc is in black and | and when such discs are played via a VCR the copy guard system |
|
white. | may disrupt the picture. |
|
| • Is a disc that is not compatible with the player or a disc with a | 45 |
| different region number loaded? (This player supports region code |
|
| “A” for |
|
The picture freezes | • If a disc is scratched or contaminated with fingerprints, the disc | 48 |
momentarily during | may not play correctly. Clean the disc or replace with a non- |
|
playback. | scratched disc. |
|
| • There may be a problem with the data recorded on the disc. | 45 |
Subtitles are not | • Subtitles cannot be displayed for | 20 |
displayed. | files that do not contain subtitles. |
|
| • Is the subtitle setting “Off”? Use the disc menu or SUBTITLE to | 20 |
| set the subtitles to display. |
|
version
Basic version
Advanced version
Information
53