Marantz 5411 10470 007M, UD5005 manual Troubleshooting, GGeneralH, GVideoH

Page 57

ENGLISH

Troubleshooting

Simple

If a problem occurs, firstly check the following:

1.Are the connections correct?

2.Is the set being operated as described in the owner’s manual?

3.Are other components operating properly?

If this unit does not operate properly, check the items listed in the table below. If the problem continues there may be a malfunction.

In this case, disconnect the power immediately and contact your retail outlet.

GGeneralH

Symptom

Cause/Solution

Page

 

 

 

Power does not turn

• Check if the power cord is properly connected.

5

on.

• Plug the power supply cord into the power outlet.

5

 

• The safety protection device may be activated. Unplug the power

5

 

cord once, and wait for 5-10 seconds and then plug it in again.

 

Playback does not

• Is there condensation inside the player or on the disc? (Let it sit for

2

start even when 1 is

1 to 2 hours with the power off.)

 

pressed, or starts but

• When the disc is scratched or contaminated with fingerprints, the

48

stops immediately.

disc may not play correctly. Clean the disc or replace with a non-

 

 

scratched disc.

 

 

• Is the disc loaded upside-down? Load the disc properly, with the

7

 

side to be played face down.

 

 

• Is an unplayable disc loaded?

45

 

• No disc is inserted. Insert a disc.

7

No return to start-up

• There may be an internal error. Set the power to standby, wait

5

screen when a disc

awhile, then turn the power back on.

 

is removed.

 

 

 

 

 

Buttons do not work

• Operations may not be permitted by the disc.

13

or the unit stops

• The safety protection device may be activated. Unplug the power

5

responding.

cord once, and wait for 5-10 seconds and then plug it in again.

 

 

• Refer to the instructions of the disc.

The camera angle

• If the multiple angles are not recorded in a BD-Video or DVD-

20

does not switch.

Video, the camera angle cannot be switched. Also, multiple angles

 

 

may only be recorded for specific scenes.

 

Playback does not

• Playback may be prohibited by the viewing restriction setting.

35

start when a title is

Check the “Ratings” setting on the GUI menu.

 

selected.

 

 

I have forgotten the

• On the GUI menu, perform the “System Setup” – “Initialize”

34

password for the

procedure.

 

rating level.

 

 

GVideoH

Symptom

Cause/Solution

Page

 

 

 

No picture appears.

• Switch the TV’s input setting to the external input connected to

5

 

the player.

 

 

• Is the Pure Direct function set to “Pure Direct 1” or “Pure Direct

21

 

2”? Set it to “Off”.

 

 

• Check the connection of the video/component video cable.

9, 10

 

• Is it set to “24p Output On” by pressing HDMI MODE on the

22

 

remote control? If so, no video signals are output from the video

 

 

and component video terminals during playback of certain discs.

 

 

• Does the setting of resolution on the match the connected device’s

22

 

resolution.

 

 

• Is the resolution is set according to the connected device by

22

 

pressing RESOLUTION on the remote control? Make settings for

 

 

resolution.

9, 10, 11

 

• The video cable is not connected securely. Connecte the video

 

cable securely.

 

 

• The HDMI OUT connector is probably connected to a DVI IN

11, 50

 

connector of equipment. DVI connection does not support HDCP

 

 

and the video is not output correctly.

 

The picture is not

• The picture may be slightly disturbed right after fast-forwarding or

17

displayed or is

reversing. This is not a malfunction.

 

disrupted.

• Connect the unit’s video/component video output either directly to

11

The picture of a BD-

the TV or to the TV via the AV receiver. Do not connect via a VCR,

 

Video or DVD-Video

(video cassette recorder). Some discs include copy prohibit signals,

 

disc is in black and

and when such discs are played via a VCR the copy guard system

 

white.

may disrupt the picture.

 

 

• Is a disc that is not compatible with the player or a disc with a

45

 

different region number loaded? (This player supports region code

 

 

“A” for BD-Video discs, “1” or “ALL” for DVD-Video discs.)

 

The picture freezes

• If a disc is scratched or contaminated with fingerprints, the disc

48

momentarily during

may not play correctly. Clean the disc or replace with a non-

 

playback.

scratched disc.

 

 

• There may be a problem with the data recorded on the disc.

45

Subtitles are not

• Subtitles cannot be displayed for BD-Video, DVD-Video or DivX®

20

displayed.

files that do not contain subtitles.

 

 

• Is the subtitle setting “Off”? Use the disc menu or SUBTITLE to

20

 

set the subtitles to display.

 

version

Basic version

Advanced version

Information

53

Image 57
Contents UD5005 Page Compiance Information Important Notice do not Modify this ProductFor Canadian customers Avertissements Advertencias Accessories Getting startedAbout this manual Supporting the Network operations Features3D ready GUI equipped for good operability and visibilitySimple version Simple setup guide SBL AV receiver and TVTurn on power Power cordTurn on the power of the TV and AV receiver Turn on powerPress Press Mode For listening to a BD disc with high qualityDisc tray opens Playback When power is switched to standbyTop menu Pop up menu SelectBasic version Connections Connecting an AV receiverImportant information Cables used for connectionsConnecting an AV receiver NnConnecting to a device equipped with a DVI-D connector Connecting a TVConnecting to a digital recording device Connecting a 2-channel audio amplifierPlayback Basic operation About playback informationInformation bar display Make the settings shown below on the disc menu Playing BD and DVD-VideoInsert a disc Enjoying BD-LIVE Playing Super Audio CDCompatible with Bonus View USB memory devices vpage 26Playing CD If you enter the wrong passwordPlaying DVD-Audio NnPlaying bonus groupStopping PausingChapter/track/file Fast-forward/fast-reverseTo play back memorized locations Memorizing locations to replay Marker functionTo erase markers Press Enter during playbackPlaying repeatedly Switching primary audioRepeat playback Slow-forward/slow-reverseChanging the primary subtitle Switching the angleChanging the brightness of the display Dimmer control Basic settingsHdmi control functions Connections vpage Playback Basic operation vpageHdmi output settings Video resolution24P on 24P OFFTo finalize picture adjustments Adjusting the picture quality Picture controlMode setting Video File / Music File / Photo File Connection Playback Advanced versionNnConnecting a USB memory device Connecting to a USB memory device Connecting to a networkNnRemoving a USB memory device Insert a USB memory device into the USB port firmlyNnRegistering the connected device for the network NnChecking the network connectionNnSystem requirements ModemPlayback Advanced operation Home menu screenOpening the Home menu screen Playing files NnPlaying playlist Nn About playback information vpage 13 nn Pausing vpageNnPlaying Kodak Picture CD Playing filesPlaying YouTube video NSearching the contentPlaying Netflix video picture About YouTubeMenu map How to make detailed settingsExamples of GUI menu screen displays GUI menu operationNMenu selection screen Top menu Exiting the GUI menuSystem Setup General SettingLanguage Setup Dhcp Network SetupOther Setup Video SettingAudio Output Audio SettingHdmi DRCSystem Information Information Front panel Part names and functionsRear panel Remote control W1 W0W9 o Q4 Q5 Q6 Q7 GRemote control code settingH Inserting the batteriesGExampleH Playable Media About mediaDiscs USB memory deviceNnAbout DivX Video-on-Demand VOD FilesSuper Audio CD NnAbout Discs and Files BD-Video, DVD-VideoHybrid BD FileCleaning discs How to handle mediaInserting a disc About copyrightsDefault setting About digital signal audio outputOther Information Bit-streamz2Trademark information Copyright protection system HdcpUS only Explanation of Terms Mpeg Troubleshooting GGeneralHGVideoH GAudioH GhdmihGusb memory deviceH GBD-LiveH GDiscHGRemote controlH SpecificationsNn Audio performance Nn GeneralVvNumerics IndexVvU Exhibit-A GNU General Public LicenseLicense GNU Lesser General Public License Exhibit-BLicense Exhibit-C Exhibit-DExhibit-E Exhibit-F License IssuesExhibit-H Exhibit-GExhibit-I Exhibit-JLicense Page Dimensions