Humax CX-FOX C II manual Trouble Shooting

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12. Trouble shooting

12.1 Trouble Shooting

Before contacting your local service centre, please read the tips below carefully. If the problem persists after completing the following procedure, please contact your local product distributor or service centre for further instructions.

1.No message displayed on the front panel. (The product will not switch on.)

Check the main power cable and make sure it is plugged into a suitable power outlet.

Check that the mains supply is switched on.

Check that the power switch is on at the rear of the product (where applicable).

Connect the power cable to a di￿erent power outlet.

2.No picture on TV set

Make sure that the product is power on and in operation mode (Press the STANDBY button).

Make sure that the AV cable is ￿rmly connected to the TV.

Make sure that the cable is properly connected to the product.

Check that you search channels in the menu.

Check the brightness level of the TV.

Check if the channel is currently on air. Contact the broadcaster to ensure that the channel is running.

Press the SOURCE button if the product is in external input mode.

3.Poor picture & sound quality

Make sure there is no mobile phone or microwave oven near the equipment.

4.No or poor sound

Check that your AV cable is connected correctly.

Check the volume levels of your TV set and the product.

Check if the product or TV is on mute.

Check audio type or soundtrack option in the AV menu.

5.Remote control does not operate.

To control the product, the top end of the remote control should point directly towards the receiving part of the product.

Remove and reinsert the batteries in the remote control.

Replace the batteries in the remote control for a new set.

6.Cannot make reservations.

Check that no previous reservations are con￿icting with the new reservation.

Check that the product is switched on at the time of the reservation.

7.Cannot watch scrambled channels.

Check that you have the appropriate Smartcard. Reinsert the Smartcard and make sure it initializes correctly.

Check in the menu that the product is detecting the Smartcard.

Check in the menu that you have a valid and working subscription to the channels you wish to view.

Ensure that the Smartcard is not damaged.

8.No password information is given.

The default password is always 0000.

GB56

User’s Manual

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Contents Page GB1 Business users Domestic usersConnection to the Cable TV Signal CleaningMains Supply OverloadingExtraneous Objects Contents Error Message Trouble shootingPackage Contents Before Using the ProductFront Panel Inserting the Smartcard Conditional AccessRear Panel Remote Control Teletext SubtitleConnecting the Cable Connecting the TVUsing the Scart Cable Using the RF Cable Connecting the TV and VCRConnecting the Audio System Powering On Language Area SettingChannel Search Result Time SettingSwitching Channel Volume ControlSubtitle Audio Using Teletext MenuTeletext MIXProgramme Information i-plate Viewing TeletextGeneral Information Detailed Programme Information Adding a Channel to Favourite Group Option ListLocking/Unlocking a Channel Deleting a Channel GameRadio Favourite Displaying and Switching Channel ListSelecting a Channel Group Edit Channel ListsDeleting Channels Locking/Unlocking ChannelsSelecting/Unselecting All Channels Edit Favourite Channels Rename Renames the name of favourite channel list SortUnselect All Unselects all the selected channel Channel Change Mode Viewing Guide Information by Channel List Groups Viewing Programme Guide InformationReserving a Programme Viewing Programme Information Using Time BarNow DayFinding a Programme Viewing Reserved Programme Editing a Reserved ProgrammeAdding a Reservation Censorship Classication Parental ControlChange Password Enable DisableAllow Time Control Menu Language Language SettingPrimary Audio/Subtitle Language Secondary Audio/Subtitle LanguageSubtitle Display Audio PrioritySubtitle Font Hard of Hearing SubtitlesGMT Oset Power OnEnable Power ODisable ScheduleA/V Control Audio OutputScreen Ratio Disable Fully opaque screen 25, 50 Miscellaneous SettingsDisplay Format Plate Display TimeOption in CH List Search Automatic SearchStart/End Frequency Linear SearchStep Network SearchAppend Symbol Rate Manual SearchFrequency Symbol Rate Default Setting OTA Over the Air If new software is found when powering onAutomatic Update Manual Update Status Signal DetectionMessages This menu lets you view the messages Conditional Access for Conax embeddedMenu Map Trouble Shooting Cannot update new software Error MessageChannel search does not work Cannot watch pay channelsEeprom Smps Power Supply Input Voltage 90~250 a.c., 50/60Hz TypeScart Nungszeiten TelMail Website SprachePuh AukioloajatKieli
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