Humax CXC-2000PVR user manual Troubleshooting

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15. Troubleshooting

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15.1 Troubleshooting

Before contacting your local service, please read the following instructions. If the product does not work normally after completing the following troubleshooting, please contact your local product distributor or service centre.

1.The LED on the front panel does not light.

-Check the main power cable and check that it is plugged into a suitable power outlet.

2.No picture

-Make sure that the product is in Operation Mode.

-Make sure that the AV Cable is firmly connected to the TV.

-Make sure that Cable line is correctly connected to the equipment.

-Check the brightness level of TV.

-Check the channel is on air.

3.Poor picture & sound quality

-Make sure there is no mobile phone or microwave oven near the equipment.

4.No or poor sound

-Check the volume level of the TV and product.

-Check the Mute status of the TV and product.

-Press the Audio button to change the audio type.

5.Remote controller does not operate

-To manipulate the equipment with remote controller, the remote controller's emitting part should directly point towards the receiving part of product's remote controller.

-Check the battery of Remote controller.

6.Reservation is unavailable

-Check whether it is not overlapped with other reservation.

-Check whether the power switch is off.

7.Watching scrambled channel is not available

-Check the correct Smart Card is plugged in.

-Check the correct smart card is plugged in, and correctly plug the smart card again.

-Check whether the Smart Card is damaged.

-Make sure you subscribe to the channel.

-If the recorder has been turned off for a longer time (standby or power off), please wait for authorization, up to 60 minutes.

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Contents Användarhandbok CXC-2000PVRTrademarks WarrantyPage Safety Instructions and Precautions Safety and WarningLIGHTNING, STORM, or not in USE Replacement of PartsHard Disk Drive Contents Recording and Playback GB31 Setting Preferences GB49Channel List GB36 Programme Guide GB44Software Update GB65 Installation GB59Games GB70 Menu Map GB71 Troubleshooting GB72 Specification GB74 Glossary GB76 Service and Support GB77Package Contents Before Using the RecorderStandby Button Front PanelTV/RADIO Button CH / CH +Rear Panel ON/OFF Power on/offRS-232C Inserting Smartcard Conditional AccessRemote Control Unit 15. OK ExitGame Displays the Game CH-/CH+ and PAGE-/PAGE+ Changes the Channel or MenuConnecting the Cable SetupConnecting TV Connecting TV/VCR with 2 SCARTs Connecting Hi-Fi system Powering On Area Setting Installation WizardLanguage Channel Search Result Time SettingVolume Control Switching ChannelUsing Teletext Menu Basic OperationViewing Teletext Teletext FunctionsChanging an Audio Language Changing the Subtitle LanguageGeneral Information Programme Information I- plateDetailed Programme Information Add a channel to favourite group Option ListDelete a Channel Lock/Unlock a ChannelTime Bar Time Shifted RecordingPause Fast Forward to the Next Scene Rewind to Previous SceneRecording Additional Time Shift Operations Using Time Bar Instant Recording Recording and PlaybackRecording Reservation Adding Recording ReservationsEditing Recording Reservations Editing Recorded Programmes Programme PlaybackChanging The Name of a Recorded Programme Deleting a Recorded ProgrammeProtecting Recorded Programmes from Deletion Locking a Recorded programmeChecking Hard Disk Drive Channel List Displaying and Switching Channel ListRadio FavouriteChanging Channel List Group Select a Channel Group Edit ChannelsLock/Unlock Channels Delete ChannelsSelect/Unselect All Channels Edit Favourite Channels Move favourite channels Add/Remove favourite channelsRename a favourite channel list Additional FeaturesSort a channel list Channel Change ModeViewing Programme Guide Information Programme GuideViewing Guide Information by Groups Reserving a Recording Viewing Programme Information Using Time BarFinding a Programme Editing a Reserved Programme Viewing Reserved ProgrammeAdding a Reservation Parental Control Setting PreferencesSet Censorship Set Allow Watch Time Change Password Language SettingMenu/Audio/Subtitle Language Subtitle Display Audio PrioritySubtitle Font Set Current Time Power Off Power OnAudio Output A/V ControlDisplay Format Screen RatioUHF Channel UHF TuningPAL UHF OffsetPlate Display Time Miscellaneous SettingsOSD Transparency Option in CH ListSymbol Rate InstallationFrequency Network ID Network SearchSearch Start Frequency and End Frequency Linear SearchStep Append Symbol Rate Default Setting OTA Over the Air Software UpdateIf new software is found when powering on If using Software Update System Information Signal DetectionStatus Conditional Access for Conax embedded Games Menu Map Troubleshooting TroubleshootingError message Possible causes What to do Error MessageTuner and Channel SpecificationPdif Data In/OutGlossary Hcsa Humax Customer Service Area Service and SupportWeb site and e-mail HomepageHumax Middle East Call Center Dubai, UAE Call CenterHumax Hotline Germany HNCXC2000PVRCH.100GB/SV