RCA DTC210 user manual Troubleshooting

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Chapter 6: Additional Information

Troubleshooting

Use the tips below to help solve any problems you have with the DIRECTV® HD Receiver:

I have no picture and no sound and the POWER light does not light.

•Make sure your HD Receiver is plugged into a working power outlet. If it is, make sure the unit is turned on. If the receiver is plugged into a power strip, make sure the strip is plugged in and turned on. Check the batteries in the remote control.

I have sound but no picture.

•Make sure your TV or monitor is tuned to the right video input channel (see Chapter 2 for more information).

•Make sure the HD Receiver is properly connected to your TV or monitor.

I have picture but no sound.

•Make sure the TV is not being muted.

I have no picture and no sound.

•Make sure the TV is turned on.

•Make sure your HD Receiver is turned on.

•Make sure your access card is inserted properly into your receiver.

•Check the signal strength from the satellite (see Checking the satellite signal strength in Chapter 2).

•Make sure the coaxial cable is properly connected to the satellite dish.

•Check the connections between your HD Receiver and your TV.

•Turn your receiver off, unplug it, wait 10 to 20 seconds, then plug it back in, and turn it on.

The top and bottom of the program image is cut off.

•If you connect your TV to one of the composite video out jacks (VIDEO out, S-VIDEO out, or OUT TO TV), and you're watching a high-definition program with the HD Receiver’s RESOLUTION switch set to either 720p or 1080i, the picture will be slightly cropped at the top and bottom (the very top and bottom edges of the image will not appear on the TV screen). To avoid this problem, set the RESOLUTION switch to the 480p/i position if your TV is connected to one of the composite video outputs.

I see the message on my TV: “(Due to) Copyright restrictions......”

•This means that the program you are trying to watch may not be viewed on some outputs. Use a different connection from the HD Receiver to your TV. See Chapter 2 for more information.

I do not see any video with my TV connected to the DVI OUT jack.

•If your TV has a DVI input jack but is not HDCP compatible, you may not be able to view video from your receiver’s DVI OUT jack. You need to connect your TV using one of the other video output jacks on the receiver.

I see overlapping closed caption displays for some programs.

•If you turn on closed captions on both your HD Receiver and your TV, you may see overlapping closed caption displays. To avoid this problem, turn on closed captions on either the TV or the HD Receiver, not both.

I have a frozen screen and the POWER button doesn’t work.

•Unplug your receiver for 10 to 20 seconds; then plug it back in and turn it on.

•Check the batteries in the remote control.

I cannot view a program.

•Make sure your subscription includes the channel you want to watch. Call your service provider if you aren’t sure.

•Make sure your system is not locked by looking for the locked icon () in the channel banner.

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Chapter 6

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Contents Directv HD Receiver User’s Manual Personnel Important InformationImportant Safety Instructions Macrovision Information Trademark and copyright statementsProgram Recording Restrictions High definition broadcast copyright limitationsTable of Contents What equipment is required to view Hdtv programming? Analog TV, Digital TV, NTSC, ATSC, SDTV, and HdtvAnalog TV Ntsc Digital TV AtscSwitch set to Jacks will output Resolution and interlacingIntroduction Video output optionsSource Signal Monitor Format Options Aspect ratioTVs showing 169 programs TVs showing 43 programs Dolby DigitalThings to Consider Before Making Connections Protect your components from power surgesProtect your components from overheating Make strong connectionsInsert the Access Card Connections & SetupChoose Your Connection If your monitor/TV has Use this connection Cables neededJacks and cables Installing the batteries in the remote controlUse with audio cables for the audio signal Optional Connect an off-air signal to the HD Receiver Connect the satellite signal to the HD ReceiverConnect a cable signal if available to the HD Receiver Connect a phone line to the HD ReceiverGo to To watch the Directv HD Receiver on your monitor or TVVideo Line Input Variations For most RCA, GE or Proscan monitors or TVsConnections & Setup Connections & Setup Connection 3 Directv HD Receiver + Analog TV/Monitor Good Analog Connection Composite VideoBasic Analog Connection Coaxial Cable Connections & Setup Optional Connections Optional Connection 1 Directv HD Receiver + VCRCables Audio/Video 2 sets and Coaxial Cable Either Optical or Coaxial Digital Audio Setting the Digital Audio formatMaking the Connection To set the Digital Audio preferenceUsing Your Component Locating the VCR’s Infrared Remote Control SensorTo enable the RF remote Optional Connection 3 RF Remote Antenna ConnectionTo Find the VCR’s Remote Control Sensor Setting up the VCR controlTurning on your receiver for the first time Adjusting the satellite dishAcquiring the correct dish pointing angles To check your satellite signal strength Checking the satellite signal strengthTo set the dish type manually Setting the dish type manuallyUsing Auto Detection to set the dish type Upgrades Testing the Directv HD ReceiverTo start the System Test Setting up local networks programming schedules To set up the Local Network Programming menu optionScanning off-air and cable TV channels Activating your Directv account Remote Control Buttons Using the Remote ControlUsing the Remote Control Testing the Remote Control Programming the Remote ControlUsing Automatic Code Search If the component you want to control does turn offOperating Other Components Using Direct EntryModes of Operation To Operate the ComponentChanging the RF Remote Control Code Controlling a Second RCA Satellite ReceiverTo change the Satellite Receiver’s RF Code Code Lists TV CodesVCR Codes Audio Receivers DVD CodesRCA & Dimensia Audio ComponentsGetting info on the program youre watching Channel BannerInformation icons Program Detail Screen Special FeaturesFull Channel Banner Program Detail Screen actionsTypes of Guides Finding out what’s on the Program GuidesSurf Guide Grid GuideSetting the default Guide style Using the Surf GuideTo set the default Guide style Displaying and clearing the Grid Guide Using the Grid GuideTuning to a channel with the Grid Guide Switching to another guide styleViewing the guide for a different time Viewing a category of programs in the guide Using the Logo Guide Displaying and clearing the Logo GuideGetting around in the Logo Guide Switching to another guide style Tuning to a channel with the Logo GuideSearching for programs in the guide Searching by Category Searching by Credits, Title, or TextScheduling program reminders and recording timers Identifying and ordering pay per view programs Pay per view programsReviewing your pay per view purchases To order a pay per view programViewing your Future Purchase list Canceling a pay per view purchaseChanging the User setting Choosing an alternate audio format for a programTo change the audio format for a program you are watching Using the Menu System Main Menu itemsExiting a Screen Program Guide Using the Menu SystemProfiles Displaying Program GuidesEditing channel lists Editing user profile namesTo edit a channel list Setting rating limitsTV-G Setting the rating limits for TV programsAllowing or blocking pay per view purchases Setting rating limits for moviesSetting a pay per view spending limit Setting the screen color and translucencySetting the current user profile To lock or unlock the system, follow these steps Locking and unlocking your Directv SystemSetting system preferences Reading your mailPurchases Setting the language for on-screen Menus and Guides Setting the screen formatTo set the Screen Format preference Setting the closed caption options Setting the bar color for Letter box and Pillar boxSetting the default audio preference Setting the default screen color and translucencyTo set a default screen color and translucency To set the Default Audio preferenceReviewing and modifying reminders and recording timers Reviewing and controlling Caller ID To turn the Caller ID feature on or offReviewing your Caller ID list Identifying callersSetting the Local Time options Auto Resolution DetectionTo turn on the Auto Resolution feature Viewing information on automatic system upgrades Installing a new Access CardCentering the Directv HD Receiver’s picture To center the receiver’s picture on your monitor’s screenTroubleshooting Additional Information Front panel controls and lights Back Panel Switches and Input/Output Jacks Additional Information FCC Customer Information Directv HD Receiver Specifications RCA Satellite Product System or Receiver Limited Warranty Limitation of Warranty What your warranty does not coverHow state law relates to warranty Product RegistrationHow To Order Accessory InformationStandard Audio/Video cable with Optical Digital Audio cablesAtsc IndexThomson Inc North Meridian Street Indianapolis,Tocom
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