Troubleshooting
Before you call for service, determine the symptoms and make a few simple checks as shown below.
| Problem | Possible solution | Page | |
Power does not turn ON. | • Is the power cord plugged in? | 24 | ||
Remote Control/ Unit buttons do not function. | • Press unit POWER button down over 7 seconds. The POWER indicator goes |
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out. If the Power was On, the screen will also disappear. After 5 seconds, turn |
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Power does not turn ON or OFF. | - | |||
Power On and operate unit normally. If the steps above do not restore normal | ||||
Image is distorted. Image freezes. |
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operation, disconnect then reconnect the AC plug and turn the power On. |
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The power | Power turns off while another | • Please consult your nearest dealer. | 61 | |
turns OFF. | indicator is flashing. |
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| • Are the batteries dead or inserted incorrectly? | 7 | |
Remote Control does not function. | • Is the Remote Control sensor in direct fluorescent lamp light or other strong | 10 | ||
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| sources of light? | ||
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Image shakes. |
| • Is the antenna or antenna cable old, broken, or shorted out? | - | |
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| • Is the antenna cable connected properly? | ||
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| • A sudden temperature change may have caused condensation in the internal |
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Image is not clear. | optics which results in blurring or vertical lines. Please wait until room | - | ||
temperature is normal and constant before turning power ON. These symptoms | ||||
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(blurring / vertical lines) | will clear up as time passes. |
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| • Depending on the connected device, a 1080i input signal may cause the picture |
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| to flicker. If the connected device has a format selection switch, set the format | - | |
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| to 720p. |
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Color patches or no color. | • When using a VCR and selecting channels on the TV, is the TV/VIDEO mode | - | ||
for the VCR set to TV? | ||||
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Image appears doubled or tripled. | • Is the antenna facing the right direction? | - | ||
• Is the antenna receiving any signals reflected off of mountains or buildings? | - | |||
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Images disappear at the top and bottom of the | • When using 16:9 image software (cinema vision size software, etc.), there is no | - | ||
screen. |
| picture at the top and bottom of the screen. | ||
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During ZOOM modes, the image is cut off at | • Please adjust the | 33, 36 | ||
the top and bottom. | ||||
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Some parts of the screen are always lit while |
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others do not light up. | • This is a characteristic of the LCD panel and not a malfunction. | - | ||
Some parts of the screen do not light up. |
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Fan is operating even though TV Power is | • This is because the cooling fan is operating. The fan will stop after about | 24 | ||
OFF. |
| 3 minutes. | ||
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Leaving stationary images, such as still video |
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images, web pages, or filler bars (used for | • This is a characteristic of the LCD panel and not a malfunction. Try displaying |
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NORMAL aspect mode), | constantly moving pictures which fill the entire screen, or turn the power OFF | - | ||
extended period of time can leave ghost | for a while to return the screen to normal. |
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images on the screen. |
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| • Is the HDMI cable connected properly? | 12, 14- | |
Pictures from equipment are unusual when the | 18, | |||
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equipment is connected via HDMI. | • Turn Off the TV unit and device, then turn them On again. | - | ||
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| • Check the input signal from the equipment. | 29 | |
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| • Is “Sound Mute” active? | 30 | |
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| • Is the volume set to the minimum? | 29 | |
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| • Is “Speaker output” set to “Off”? | 39 | |
No sound is produced. | • Change “SAP” settings. | 32 | ||
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| • Check “HDMI 1 in”, “HDMI 2 in” or “HDMI 3 in” insettings when the equipment is | 39 | |
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| connected via HDMI. | ||
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| • If digital sound connection has problem, select analog sound connection. | ||
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