Troubleshooting guide
Before requesting service, make the below checks. If you are in doubt about some of the check points, or if the remedies indicated in the
chart do not solve the problem, contact the Panasonic Customer Call Center at
Reference pages are shown as black circled numbers 6.
Power
No power.
The unit is automatically switched to the standby mode.
≥Insert the AC power supply cord securely into the household AC outlet. 6
≥To conserve power, the unit automatically switches to standby after approximately 30 minutes in the stop mode. Turn the power back to ON.
Operation
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| No response when buttons | ≥Some operations may be prohibited by the disc. |
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| pressed. | ≥The unit may not be operating properly due to lightning, static electricity or some other external |
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| factor. |
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| Reset procedure: |
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| Press [Í, POWER] to switch the unit to the standby mode and then back to ON. |
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| Alternatively, press [Í, POWER] to switch the unit to the standby mode, disconnect the AC |
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| power supply cord, and then reconnect it. |
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| No operations can be performed | ≥Check the batteries are installed correctly. 5 |
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| with the remote control. | ≥The batteries are depleted: Replace them with new ones. 5 |
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| ≥Point the remote control at the remote control sensor and operate. 5 |
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| Play fails to start even when | ≥Condensation has formed: Wait 1 to 2 hours for it to evaporate. |
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| [1] (PLAY) is pressed. | ≥This unit cannot play discs other than |
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| Play starts but then stops | ≥This unit cannot play |
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| immediately. | numbers including “1”. 5 |
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| ≥The disc may be dirty and may require cleaning. H |
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| ≥Ensure that the disc is installed with the label of the side to be played facing upwards. 9 |
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| Alternative languages fail to be | ≥An alternative language is not selected with discs which do not contain more than one language. |
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| selected. | ≥In the case of some discs, the alternative language cannot be selected with [AUDIO] or |
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| [SUBTITLE]. Try selecting it from the disc’s menu if one is available. 9 |
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| No subtitles. | ≥Subtitles appear only with discs that contain them. |
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| ≥Subtitles are cleared from the television. Display the subtitles. ? |
Reference | Soundtrack and/or subtitle | ≥The language is not recorded on the disc. | |
language is not the one selected | recorded, these angles may be recorded for specific scenes only. ? | ||
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| with the ACTION menus. |
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| Angle cannot be changed. | ≥This function is dependent on software availability. Even if a disc has a number of angles |
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| Dialogue Enhancer has no effect. | ≥This feature does not work when the unit is outputting bitstream signals. |
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| You have forgotten your ratings | ≥While stopped, press and hold [:] and [;] on the unit and then also press and hold [<] on |
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| password. | the unit until “Initialized” disappears from the television. Turn the unit off and on again. |
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| Reset all the settings to Factory | All settings will return to the default values. |
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| Preset. |
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| Sound |
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| No sound. | ≥Check the connections. 6 G H |
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| Distorted sound. | ≥Check the volume on the equipment you have connected. |
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| ≥Ensure that the input settings for the television and stereo system are correct. |
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| ≥If you have connected this unit to an amplifier through the AUDIO OUT (5.1ch) terminals, go to the |
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| Audio menu in the ACTION menus, and change “Speaker Setting” to suit your speakers. Select |
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| the large or small icon for all the speakers you have connected. D |
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| ≥Turn Advanced Surround off if it causes distortion. ; |
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| ≥Output from this unit will be in stereo (two channels) when Advanced Surround is on. Turn |
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| Advanced Surround off if you are using analog connection with three or more speakers. ; |
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| ≥Due to the specifications on some types of televisions, both video and audio may be cut off when |
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| you turn the AUDIO ONLY feature on. ; |
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| ≥If the “D.MIX” indicator on the unit’s display goes out while playing a |
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| disc, sound will only be output from speakers specified by the disc. Read the disc’s instructions for |
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| details. |
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| Piercing noise comes from the | ≥If you have connected this unit to other equipment through the DIGITAL AUDIO OUT terminal, |
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| speakers. | ensure you have selected the correct settings for “Dolby Digital” and “DTS Digital Surround” in the |
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| ACTION menu’s Audio menu. E |
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RQT6270