Sony SAT-A55 manual Troubleshooting, Problem What you can do Poor picture quality or no picture

Page 72

Troubleshooting

Problem

What you can do

 

 

Poor picture quality or no picture

• If you are receiving only a few stations, (only 2 or 3 channels for

 

example), call your service provider to have your programming

 

activated.

 

• Some pay per view programs may be protected by Macrovision

 

copy protection at the discretion of the copyright owner. You may

 

want to connect the Digital Satellite Receiver directly to your TV.

 

• Check the connections to your TV and other equipment

 

(see pages 7–13).

 

• Make sure that your TV and other equipment are set to the input

 

source to which you connected your Digital Satellite Receiver, for

 

example, channel 3 or 4, Video 1 or 2 (see pages 9–10).

 

• Check the Satellite Dish Antenna’s signal strength (see page 23).

 

• Make sure the RG-6 coaxial cable is properly connected to the

 

Satellite Dish Antenna.

 

• If the cable distance between the Satellite Dish Antenna and the

 

Digital Satellite Receiver is more than 100 feet, you must use the

 

Sony Amplifier EAC-DA1.

 

• Make sure your Access Card is inserted correctly (see page 13).

 

• Move any antenna cables that may be directly above your Digital

 

Satellite Receiver.

 

• Change the setting of the CH3/CH4 switch on the back of the

 

Digital Satellite Receiver. This could improve picture quality only

 

if you are using the UHF/VHF IN jack of the Digital Satellite

 

Receiver to connect a local TV antenna or cable company service.

Poor picture quality or no picture when it rains or snows

•Heavy rain or snow may degrade the strength of the signal coming from the satellite to your Satellite Dish Antenna. To limit any negative effects during degraded conditions, make sure that your professional installer has aimed your Satellite Dish Antenna so that you are receiving a high signal strength level (see page 23, or refer to your Satellite Dish Antenna Installation Instructions).

You cannot turn on the unit

• Make sure that the AC Power Cord is plugged in (see page 13).

 

• If the AC Power Cord is plugged in, unplug the AC Power Cord,

 

wait a few minutes, then plug in the AC Power Cord again.

 

 

You cannot access a program

• Make sure you subscribe to the station you are trying to access.

 

Your service provider can tell you to which stations you

 

subscribe.

 

• Make sure the station you are trying to access is not set to be

 

skipped (see pages 50–51).

 

• Make sure the system is not locked (see page 58).

 

• Use the Program Guide to access the station (see page 37).

 

• Press the SAT FUNCTION button on the remote control before

 

you select a channel (see page 20).

 

 

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Contents Directv Digital Satellite Receiver For Hardware and Installation Telephone Line InterruptionLocal Programming For ProgrammingSetting Up Your Digital Satellite Receiver Using the Favorite StationsSetting Locks & Limits GuideConvenience and Ease-of-Use Excellent PerformanceEasy to Customize Table of Contents Carton Contents Connecting the Satellite Dish Antenna Telephone Line Connecting the VCR ControllerConnecting the AC Power Cord Inserting the Access Card Connection OverviewConnecting the Satellite Dish Antenna and Telephone Line Digital Satellite ReceiverRG-6 Coaxial Cable from Satellite Dish AntennaConnecting Your TV Connecting Your Digital Satellite ReceiverAdding a VCR and Audio System 1b If you have a stereo or Dolby Pro Logic audio systemIf your TV and VCR have A/V jacks 2c If your TV and VCR do not have A/V jacksConnecting the VCR Controller Connecting a Sony SmartFile VCRFront of the VCR IR Sensor VCR front viewConnecting the RF Antenna SAT-A55 only If you want to use the RF FeatureConnecting the AC Power Cord Inserting the Access CardAC Power Cord To power outlet Access CardUsing Your Remote Control RM-Y802 Remote Control SAT-A55 modelQa Power buttons Ws VTR3/2/DVD/AMP switchWj Power button Qs Function buttonsRM-Y139 Remote Control SAT-B55 model Qd VCR Control buttons Qf 0-9 and Enter buttonsQg Guide button Qj Arrow and buttonsRM-Y802 Remote Control SAT-A55 model RM-Y139 Remote Control SAT-B55 modelSelecting Items Turning On the Power To make sure you are viewing satellite picturesChanging Channels Press the SAT Function buttonPress the CH +/- buttons Using the Main Menu Highlight and select the feature you want toAccess Closing the Main MenuSetting Up Your Digital Satellite Receiver System Using the System MenuSystem System pop-up appearsSetting Up the Satellite Dish Antenna Highlight and select AntennaAntenna display appears Signal Seeker pop-up closes to show the Antenna Display Selecting an Antenna TypeHighlight and select Antenna Type from the Antenna Display Highlight and select On if you selected RoundEntering Your Antenna Location Select Zip CodeEnter your Zip Code, then select OK Antenna Location pop-up appearsSetting Up the VCR Control Feature VCR Control display appearsSetting the VCR Manufacturer Code Highlight and select the manufacturer of your VCRSelect a VCR manufacturer code from the list Select Yes to perform a VCR testSetting Up Auto Title Insert When the scheduled event beginsTitle appears at the beginning of any Timer & Rec event Select On or OffPerforming a System Test Highlight and select System TestSelect Return System Test display appearsSetting the Aspect Ratio Highlight and select the aspect ratio of your TVAspect Ratio display appears Highlight moves to ReturnReplacing Your Access Card Complete the replacement processDisplay shows instructions on how to proceed System pop-upRemote Control display appears Remote Signal pop-up appearsRemote Signal RF Security ControlSetting the Security Code Select Remote Control from the System pop-up seeHighlight and select RF Highlight and select ReturnPress the Code SET button on the remote control Select YesSelect a different security code Select OK to save your changesUsing the Guides Menu Viewing Station and Program Information GuidesGuides Highlight and select the guide you want to useUsing the Alpha List Highlight and select a categoryHighlight and select a program Alpha List guide appearsUsing the Program Guide Press the Guide buttonHighlight the program you want Select the program you wantUsing the Category Guide Press the Category buttonHighlight and select the category you want Highlight and select the program you wantUsing the Station Index Press the Index buttonHighlight the station you want Select the station you wantUsing the Favorite Stations Guide Press the Favorite buttonHighlight and select the Favorite Title you want Highlight and select the station you wantCustomizing the Favorite Stations Guide When your title is complete, highlight and select OK Editing the Title of a Favorite TitleHighlight and select the Favorite Title you want to edit Select Edit Title from the pop-up menuUsing Other Guides Select the Guide Type you wantSelect the time range you want Select the category you want Select the subcategory you wantIf the category you select has subcategories, the available Subcategories appearViewing Pay Per View Programs Adjusting the Displays Preferences Using the Preferences MenuHighlight and select the item you want to adjust PreferencesSetting Display Options Display Options display appearsColors Station orderChanging the Color Scheme Display seeHighlight and select the color scheme you like Colors pop-up appearsChanging the Surf Setting Changing the Station OrderHighlight and select the order you like Highlight and select On or OffSetting Up Custom Stations Custom Stations display appearsSelecting Data Services Highlight and select a station icon to add orRemove the X mark Custom Stations display closes to show the Main MenuViewing Messages Messages MessagesHighlight and select the message you want to ReadSetting Locks and Limits Locks & Limits Using the Locks & Limits DisplayLocks & Limits Locks & Limits display appearsChanging the Spending Limit Press the 0-9 buttons to enter the dollar valueHighlight and select OK Spending Limit pop-up appearsChanging the Pay Per View Access Setting Select Yes to block access to pay per view programsPay Per View Access pop-up appears Changing the Rating LimitChanging the Stations Blocked Settings Highlight and select a station icon to block that stationStations Blocked display appears Block AllLocking Your Receiver Enter your passcode againUnlocking Your Receiver Highlight and select EditButton Highlight and select UnlockChecking Pay Per View Purchases Checking Your PurchasesPurchases Highlight and select the purchase number youScheduling Programs Timer & REC Using One Button Timer & RecUsing the Timer & Rec Feature Timer & RECTimer & Rec display appears NumberFollow the steps below to set the timer REC displayMove the joystick in the direction indicated in these steps Press V/v to select from FollowingEditing Timer Events You can easily edit or delete timer eventsHighlight and select the number of the event you Want to editSetting Audio Options Audio Using the Audio DisplayHighlight and select the setting you want to AudioSetting Up the Remote Control Manufacturer Codes TV CodesVCR Codes SonyDVD Codes RM-Y802 Only AMP Amplifier Codes RM-Y802 OnlyCable Box Codes RM-Y802 Only Location and Function of Controls Front PanelSAT-A55 Back Panel SAT-B55 Back Panel VCR Control jackSpecifications Troubleshooting Problem What you can do Poor picture quality or no picturePoor picture quality or no picture when it rains or snows You cannot access a programProblem What you can do You cannot cancel a pay per view orderProgram highlighted in the Program Guide does not appear You cannot see any Favorite StationsAccess Card problems Remote control does not workAudio noise Frozen picture or displayPage Service Requirements FCC Regulations and InformationRadio Interference Information Declaration of ConformityLimited Warranty Digital Satellite ReceiversSony About Sony Customer SupportIndex
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