Pixel Magic Systems MTV5000 specifications Troubleshooting

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9 Troubleshooting

Problem

Possible causes

Solution

No picture

Magic TV™ is not plugged in and switched on

Check the front panel. If nothing has illuminated,

 

at the back.

then it is a power issue – please check the power

 

 

cable and plug socket.

 

Magic TV™ is still in Standby mode.

If a red circle is illuminated on the front panel,

 

 

then Magic TV™ is in Standby. Press the Power

 

 

button on the remote control.

 

Video cable isn’t correctly attached.

Please check that you are using the correct cable

 

 

and connectors for your TV and that they are

 

 

inserted correctly.

 

Your display isn’t able to display the current

Please see the next section for instructions on

 

Output Format (the current Output Format is

how to change Output Format without a picture.

 

displayed on the front panel).

 

Poor results in the RF Signal Monitor

Aerial/antenna not connected.

Please make sure a good quality (preferably

 

 

roof mounted) aerial/antenna is connected to

 

 

the Magic TV™ ‘Ant.In’ connector using good

 

 

quality cable.

 

Aerial/antenna not pointing in the correct

If you can reach safely, adjust the direction of

 

direction.

the aerial/antenna until a signal is received.

 

 

Please seek help from a professional for external

 

 

aerials/antennas.

 

Broadcast coverage doesn’t reach your area.

Please see http://www.digitaltv.gov.hk for

 

 

information about DTT broadcasts in your area.

 

Your building isn’t yet set up to receive the

Please seek advice from your building

 

broadcasts.

management personnel about Communal Aerial

 

 

Broadcast Distribution (CABD).

 

 

 

Troubleshooting

9

 

 

 

 

Problem

Possible causes

Solution

 

Remote control is not working

No batteries or batteries incorrectly inserted.

Insert the supplied 4x AAA batteries as

 

 

 

 

described in section 2.1.

 

 

Batteries are flat.

Insert fresh batteries as described in section 2.1.

 

Infrared receiver on Magic TV™ is obstructed.

Check that there is clear ‘line of sight’ from the

 

 

 

remote control to the sensor on the front panel of

 

 

 

Magic TV™ (see section 2.3).

 

No sound

Audio cables are not connected.

Please check that your desired audio cable is

 

 

 

connected properly.

 

 

HDMI Audio Output is not active.

Please check that SettingsAudioHDMI Audio

 

 

 

Out is turned on.

 

 

HDMI audio is not supported on the

If you are using HDMI audio, please check that

 

display/receiver.

your TV or receiver is compatible.

 

 

PCM/Bitstream not supported by the

Please set SettingsAudioBitstream to the

 

 

display/receiver.

opposite option to try.

 

Picture is distorted (people look either too

Wrong TV shape is set.

Please make sure that SettingsVideoTV Aspect

wide or narrow)

 

 

Ratio is set to match the shape of your display.

 

Wrong Aspect Ratio Correction Mode is set.

Please read section 5.3 about Aspect Ratio

 

 

 

 

Correction modes.

 

Live TV signal is not stable

Signal quality not good enough (Live TV

Check your antenna. The Signal Strength

 

 

Indicator

on the front panel not solidly on).

Indicator on the VFD and RF Signal Monitor in

 

 

 

the menus can also help diagnose any signal

 

 

 

problems for the current TV channel.

 

 

 

 

See RF Signal Monitor in section 7.5.

 

 

 

 

 

 

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Contents Owners Guide Safety Information Additional Safety Instructions Table of ContentsWelcome Package Contents Basic DefinitionsTour of Magic TV Inserting the Batteries Remote ControlProgramming the Remote Control BacklightRear Panel Cabling Front Panel DisplayPower and Aerial/Antenna Connections Direct Connection to a TVConnection Via an AV Receiver Audio for HDTVs without HdmiVideo + Audio for Hdmi equipped receivers and HDTVs Congratulations Other Setup OptionsNetwork connection for Interactive Services Video for receivers or HDTVs without HdmiGuided Setup Welcome to Magic TV Guided Setup Getting a PictureGuided setup is now complete Viewing Live TVStep Scan for channels automatically Simple Operations Interactive ServicesRemote Control Shortcuts Info Banner current program information Changing ChannelsVertical EPG Electronic Programme Guide EPGEPG Shortcuts Horizontal EPGRecording and Playback Aspect Ratio CorrectionBasic Magic TV recording terms Instant RecordingRecording from the EPG Timer Recording Recording Priorities and ConflictsBrowsing Recorded Programmes Browsing Categories can beProgramme list Organising programmes into folders Managing Recorded ProgrammesPlayback of Recorded Programmes Deleting and undeleting filesMagic TV Settings TimeShifting & Pausing Live TVPlayback Timebar Info Format VideoChannel Setup AudioRecording Guided Setup SystemSystem Operations Network Setup Firmware UpgradeTroubleshooting Troubleshooting Setting the Output Format from Rescue Procedure from firmware corruptionFront panel Support & Warranty Support & Warranty Product Support

MTV5000 specifications

The Pixel Magic Systems MTV5000 is a state-of-the-art video processing and media playback system designed for high-demand broadcast environments. This advanced multimedia solution combines cutting-edge technology and robust features to ensure the seamless transmission and playback of content across various platforms.

One of the hallmark features of the MTV5000 is its powerful processing capabilities. It employs advanced algorithms that enable real-time video processing, ensuring that the content delivered is of the highest quality. With support for various formats, including SD, HD, and 4K UHD resolutions, the MTV5000 is designed to adapt to the evolving needs of broadcasters and content creators.

The system is equipped with a versatile input and output architecture. It supports a wide range of connectivity options, including HDMI, SDI, and IP streaming, allowing for flexible integration into existing workflows. Moreover, the MTV5000 is designed with redundancy in mind, featuring dual power supplies and hot-swappable components, which enhances reliability and uptime in mission-critical applications.

One of the standout technologies utilized by the MTV5000 is its advanced video codec support. The system is compatible with industry-leading compression standards such as H.264 and H.265, enabling efficient encoding and decoding of video streams. This not only optimizes bandwidth usage but also delivers high-quality visuals even in challenging network conditions.

Another key feature of the MTV5000 is its intuitive user interface, which simplifies the operation of complex video management tasks. Users can easily configure settings, monitor system performance, and manage media files through a streamlined dashboard. This ease of use is a crucial factor for live event productions where quick decision-making is essential.

Additionally, the MTV5000 is equipped with robust content management capabilities. It allows for the organized storage and retrieval of media files, facilitating seamless playback and scheduling. The system also supports customizable playlists, ensuring that content can be easily curated for specific events or broadcasts.

In conclusion, the Pixel Magic Systems MTV5000 is a powerful and flexible multimedia solution that caters to the needs of modern broadcasting. With its advanced processing technologies, broad connectivity options, and user-friendly interface, it stands out as a top choice for media professionals seeking reliability and high performance in their video production and playback workflows.