Support & Warranty, Product Support | Pixel Magic Systems MTV5000

10 Support & Warranty

Support & Warranty

Product Support

Magic TV™ MTV5000 is designed to provide you with many years of viewing pleasure. If for any reason you encounter a problem with your unit, please follow these steps:

1.Carefully follow the instructions shown in this manual.

2.Refer to section 9: Troubleshooting to try and rectify the problem.

3.Contact your dealer for advice.

4.If you still cannot get the information you need, please contact our support team using the following details.

Email: support@magictv.com

Magic TV™ Support Hotline: (852) 2655 6778

Caution: Under NO circumstances should you attempt to repair or modify Magic TV™ as this could expose you to electrical shock, and/or severely damage Magic TV™.

Product Warranty

Pixel Magic Systems Ltd. warrants MTV5000 for One-Year from date of purchase to the original purchaser that this product is free from defects in materials and workmanship. If, after inspection, you discover any defects in materials or workmanship, Pixel Magic Systems Ltd. will have the option to repair, or replace the defective Pixel Magic Systems’ product free of charge. This one-year warranty does not cover damages from normal wear and tear or from accidental damage, misuse, improper care, alterations or damage caused in transportation by a common carrier or airline.

There are no other warranties expressed or implied, including, but not limited to, the implied warranties of merchantability and the fitness for a particular purpose beyond the terms of this one-year warranty. The one-year warranty offered by Pixel Magic Systems Ltd. herein may not be modified by any oral representations made by any employee, agent or representative of Pixel Magic Systems Ltd.

Repair or replacement as provided under this warranty is the exclusive remedy of the consumer. Pixel Magic Systems Ltd. shall not be liable for any incidental or consequential damages for breach of any expressed or implied warranty on this product, except to the extent prohibited by applicable law, any implied warranty of merchantability or fitness for a particular purpose on this product is limited in duration to the duration of this warranty. If you need to have your Pixel Magic Systems’ product repaired or replaced under the conditions of this one-year warranty, please contact your dealer to make suitable arrangements.

Limitation of Liability (for all customers)

BOTH YOURS AND PIXEL MAGIC SYSTEMS’ LIABILITY SHALL BE LIMITED TO THE PRICE PAID FOR PRODUCT. IN NO EVENT SHALL EITHER YOU OR PIXEL MAGIC SYSTEMS LTD. BE LIABLE TO THE OTHER FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM PERFORMANCE OR FAILURE TO PERFORM UNDER THIS AGREEMENT, OR USE OF ANY GOODS OR SERVICE SOLD PURSUANT HERETO, WHETHER DUE TO A BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, OR OTHERWISE. NEITHER YOU NOR PIXEL MAGIC SYSTEMS LTD. SHALL HAVE ANY LIABILITY TO THE OTHER FOR INDIRECT OR PUNITIVE DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN.

MTV5000 specifications

The Pixel Magic Systems MTV5000 is a state-of-the-art video processing and media playback system designed for high-demand broadcast environments. This advanced multimedia solution combines cutting-edge technology and robust features to ensure the seamless transmission and playback of content across various platforms.

One of the hallmark features of the MTV5000 is its powerful processing capabilities. It employs advanced algorithms that enable real-time video processing, ensuring that the content delivered is of the highest quality. With support for various formats, including SD, HD, and 4K UHD resolutions, the MTV5000 is designed to adapt to the evolving needs of broadcasters and content creators.

The system is equipped with a versatile input and output architecture. It supports a wide range of connectivity options, including HDMI, SDI, and IP streaming, allowing for flexible integration into existing workflows. Moreover, the MTV5000 is designed with redundancy in mind, featuring dual power supplies and hot-swappable components, which enhances reliability and uptime in mission-critical applications.

One of the standout technologies utilized by the MTV5000 is its advanced video codec support. The system is compatible with industry-leading compression standards such as H.264 and H.265, enabling efficient encoding and decoding of video streams. This not only optimizes bandwidth usage but also delivers high-quality visuals even in challenging network conditions.

Another key feature of the MTV5000 is its intuitive user interface, which simplifies the operation of complex video management tasks. Users can easily configure settings, monitor system performance, and manage media files through a streamlined dashboard. This ease of use is a crucial factor for live event productions where quick decision-making is essential.

Additionally, the MTV5000 is equipped with robust content management capabilities. It allows for the organized storage and retrieval of media files, facilitating seamless playback and scheduling. The system also supports customizable playlists, ensuring that content can be easily curated for specific events or broadcasts.

In conclusion, the Pixel Magic Systems MTV5000 is a powerful and flexible multimedia solution that caters to the needs of modern broadcasting. With its advanced processing technologies, broad connectivity options, and user-friendly interface, it stands out as a top choice for media professionals seeking reliability and high performance in their video production and playback workflows.