O2 TV/FAQ
Why are there only stripes on my screen?
Our recommendation:
Makes sure the SCART connector on your TV set and your set-top box is plugged in securely. Switch to the AV channel on your TV set.
Why is the picture too wide (or too narrow)?
Our recommendation:
A wide-screen TV set requires different set-top box settings than a traditional TV set. Go to the technical settings MENU and under Televize (Television) set the Formát konverze (Conversion Format) item to Orámovat (Frame). If you have a wide-screen TV set connected, change the Typ televize (TV Set Type) item to 16:9. A traditional TV set should have a 4:3 setting.
Why doesn‘t the sound work?
Our recommendation:
Make sure the SCART connector on your TV set and your set-top- ox is plugged in securely.. You can also try to swap the connection ends (switch the cable from the TV set to your set-top box and vice-versa).
Try to turn the musical background on and off Moje služby> Nastavení> Hudební podklad (My services>Settings>Musical background), then restart the set-top box with the reset button.
O2 TV/FAQ
Why can’t I play films from the Video Library via an HDMI connector? Our recommendation:
When playing films protected by HDCP from the Video Library it is necessary to use a SCART connector.
Why do I get the following failure notice when the set-top box starts running: DHCP setting (option 240) does not contain the correct OPCH address.
Our recommendation:
Restart your set-top box with the reset button on the front panel. If that does not work, disconnect the set-top box from the power outlet for three minutes.
If restarting the modem and the set-top box does not work, contact the O2 TV technical support line at 800 184 084.
